Description
This role supports the daily operation of payment services by overseeing transaction processing activities, assisting with team coordination, and ensuring consistent execution of service standards. The position plays a hands‑on leadership role in maintaining accurate, timely money‑movement processing while reinforcing compliance, service quality, and operational stability.
Here’s what you can expect from the job and what you need to be successful:
What You'll Do:
- Support day‑to‑day payment processing operations across multiple transaction types (e.g., transfers, deposits, settlements), ensuring accuracy and timeliness.
- Provide frontline guidance and oversight to team members, helping prioritize work and maintain service levels.
- Review and assist with handling of exceptions, high‑value transactions, and escalations, ensuring appropriate resolution and documentation.
- Monitor operational activity and queues, identifying issues that may impact service delivery and escalating as needed.
- Reinforce adherence to policies, procedures, internal controls, and regulatory requirements related to payment processing.
- Assist with training, onboarding, and ongoing development of team members, providing coaching and feedback to support performance.
- Partner with internal stakeholders (e.g., accounting, operations, risk) to ensure accurate processing, reconciliation, and issue resolution.
- Support maintenance and improvement of procedures, workflows, and documentation to enhance efficiency and consistency.
- Track basic operational metrics and contribute to reporting on processing volumes, errors, or service trends.
- Participate in testing, process updates, or system changes that impact payment operations.
- Maintain awareness of payment products, systems, and regulatory requirements relevant to assigned responsibilities.
Typical Scope:
- Identifies and resolves routine tactical and technical problems within established frameworks. Makes day-to-day decisions that primarily affect team execution of existing plans. Makes decisions guided by existing policies and procedures.
- Works on issues of limited scope. Requires full knowledge of own area of functional responsibility. Operates within a functional area characterized by transactional or repetitive processes. Contributes to the development and refinement of team-level processes and procedures.
- Sets goals and objectives for team members to achieve operational results. Supervises a small team of individual contributors in environments with transactional or repetitive processes. May influence team culture and engagement.
Essential Skills:
- Required Education:Bachelor's degree in field relevant to role (or 4 additional years of relevant experience in lieu of a degree), advanced degree preferred.
- Required Experience: 3+ years of relevant experience, no prior leadership experience required but preferred.
- Experience in payment services, banking operations, or high‑volume transaction processing environments.
- Demonstrated ability to provide guidance or informal leadership in a team setting.
- Working knowledge of payment processing concepts, controls, and compliance considerations.
- Strong attention to detail and ability to manage multiple priorities in a fast‑paced environment.
- Effective problem‑solving skills, especially for operational or transactional issues.
- Strong communication skills for interacting with team members and internal partners.
- Ability to work hands‑on in daily operations while supporting team coordination.
Location: Marlborough, MA
Target Compensation: $31.97 - $38.22 + annual bonus
Schedule: Monday – Friday | Full-Time (Hybrid)
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Who We Are:What makes First Tech different? Click here to learn more!Every great journey begins with a bold idea—and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.
Employees are eligible for: • Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)
Employment Statements:First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to recruiters@firsttechfed.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.First Tech is not currently offering Visa transfer/sponsorship for this position.