Overall Responsibilities:
The Assistant Manager of Operations is the field operations team leader and is entrusted with overseeing the maintenance, security, and daily operations of Miami Parking Authority-operated surface lots and garages within the City of Miami. The Assistant Manager assigns duties to Parking Service Assistants to support the uninterrupted operations of off-street parking facilities (Lots/Garages) via conducting facility inspections, identifying/correcting hazards, rendering light maintenance, and providing exemplary customer service to facility patrons (non-inclusive list). The incumbent maintains relationships with equipment vendors and service providers, addressing pending service issues and ordering supplies.
Duties and Responsibilities:
- Ensures the safety, security, and proper up-keep of assigned facilities by utilizing scheduled inspections, no-notice walk-through inspections and other established procedures.
- Monitors actions and performances of assigned and contract employees to ensure compliance.
- Manages and inspects facilities revenue equipment.
- Reviews of daily reports prepared by personnel assigned to the facility.
- Monitors and orders of the necessary supplies and materials needed for the facility.
- Prepares annual performance reviews for all employees in their assigned facilities.
- Reviews revenue trend reports to ensure accuracy and to detect possible theft or inappropriate transactions.
- Ensures proper training of employees.
- Responds to customer complaints and inquiries.
- Completes other related duties and special projects as assigned.
- Responds to requests for services and other assistance from supervisors, staff, and members of the public.
- Provides recommendations on various staff matters including hiring, disciplinary actions, and evaluations.
- Performs other duties as required.
Required Knowledge, Skills and Abilities:
- Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
- Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
- Basic mathematical ability (e.g., addition, subtraction, division, etc.).
- Effective written and verbal communication.
- Basic computer skills (e.g., typing, emailing, etc.).
- Basic money handling skills (e.g., cashiering, reconciling reports, etc.).
- Knowledge of supervisory principles and practices (e.g., progressive discipline, performance management, personal training, etc.).
- Ability to lift minimum 25 pounds.
- Judgement and Decision Making.
- Ability to collect and analyze data to support operational decision making.
- Ability to work independently and demonstrate sound judgment regarding the escalation of operational issues to the proper authority.
Requirements and Qualifications:
- Minimum high school diploma/GED equivalent.
- Associates degree (preferred).
- Must be able to work in a fast-paced environment.
- Management experience in a multiple location environment.
- Supervisory experience in a parking management company (preferred).
Physical Effort:
- Preferred: Ability to conduct light maintenance/ troubleshooting on computers and mechanical equipment.
- Light physical effort required (e.g., repeated lifting, standing long periods, driving, etc.).
Working Conditions:
- Primarily: Outside exposed to elements (e.g., dust, dirt, rain, etc.).
Job Location:
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.