A Day in the Life of a Assistant Manager
Responsibilities/Duties/Activities:
- Responsible for achieving the restaurant’s sales and profit plan.
- Ensures that new products are rolled out according to standards.
- Ensures operations of the estaurant comply with all requirements of the El Pollo Loco Operations Manual.
- Keeps informed by reading all memos and checking emails.
- Communicates product deficiencies. to Store Manager .
- Ensures exceptional guest satisfaction through effective and efficient service and a clean and pleasant environment as specified in the Operations Manual.
- Maintains proper inventory levels for both food and non-food items.
- Ensures the safety of all El Pollo Loco restaurant employees and guests. Accountable for the timely handling of all accidents to minimize liability and cost to the company.
- Assist GM in preparing management work schedules according to company expectations.
- Ensures the hourly employee schedule meets labor staffing guidelines.
- Ensures daily, weekly and other administrative records are completed according to company expectations.
- Creates and maintains positive work environment, ensuring open communication.
- Ensures employees and managers receive appropriate training and development.
- Takes corrective disciplinary action with hourly employees.
- Responsible for personnel administration, such as maintaining records, and employee’s documentations, appraising performance, and proper timekeeping procedures.
- Responsible and accountable for all company funds and inventory. Ensures that cash handling and security policies are always in effect.
- Complies with human resource policies and procedures.
- Ensures the restaurant is in full compliance with appropriate local, state and federal regulations governing health, sanitation, and safety.
- Ensures restaurant and staff are in full compliance with state and federal labor laws.
- Effectively implements NorCal Chicken inc. -El Pollo Loco’s commitment to Equal Opportunity without regard for age, race, sex, religion, national origin, veteran status or disability and ensures a harassment free work environment for all employees and customers of the restaurant.
Core Competencies:
- Guest Focus
- Responsive to guest needs.
- Effectively uses guest feedback.
- Responds to guest concerns and complaints effectively.
Communication
- Encourages open sharing of ideas.
- Communicates clearly, concisely, accurately, and timely. (Oral and
- Ensures crewmembers are trained and developed.
- Supports and delegates effectively.
- Contributes to the development of the Restaurant Managers, Shift Supervisors
Physical Requirements:
- Extensive standing
- Exposure to heat, steam, smoke, and cold.
- Reaching heights of approximately 6 feet and bending to touch the floor
- Must have high level of mobility/flexibility in space provided.
- Must be able to work irregular hours and under heavy pressure/stress during busy times.
- Bending, reaching, walking.
- Communicating with customers.
- Using a computer.
- Operating cash register.
- Lifting up to 40 lbs.
We take pride in our commitment to give our managers an increased degree
of flexibility to help balance their busy lives while supporting their
professional goals.
Work schedule
- 8 hour shift