The Assistant Manager models servant leadership while delivering exceptional results through others. You provide an engaging environment for restaurant teams and the guest, while focusing on delivering operational excellence. You invest your time in developing servant leaders, creating memorable experiences, being a brand champion, managing administration, and maintaining the facility. You consistently keep Popeyes brand promises, inspire your teams and deliver great results while working under the support and mentorship of the owner.
-- 30-40 hours weekly; Monthly Bonus; Vacation; Medical; 401k with match--
$20 per hour to start plus Performance bonuses every 4 weeks up to $500
Service: Puts your people and restaurant first – not yourself
• Shows compassion, care and concern for the team through behaviors, actions and decisions
• Communicates with each team member regularly about individual performance
• Creates the right environment for cooperation and sets the team up for success by providing ongoing communication and the tools to get the job done
• Coaches, trains and motivates the Shift Leaders and the team
• Recruits and develops talent
• Demonstrates commitment to goals and inspires others to deliver superior performance
Experience: Creates a service experience so good the guest can’t wait to come back to Popeyes
• Serves as a role model to create memorable guest experiences.
• Sets clear expectations and holds team accountable for delivering speed of service, hospitality and great food quality
• Takes actions to solve and celebrate guest feedback
• Regularly observes the team and operations from the guest perspective and celebrates or coaches accordingly
• Builds and leverages community relationships to drive business and maximize catering program opportunities in the community
• Ensures the team delivers Popeyes brand programs, Limited Time Offers (LTO) and core product with operational excellence
Administration: Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals
• Creates schedules to ensure Quality, Service and Cleanliness (QSC) will be met
• Monitors business: previous day numbers, schedules, cash shortage concerns, and HACCP Logs
• Reviews inventory efficiencies to create product orders
• Controls food and equipment inventory, conducts daily and weekly inventory counts, keeps records and monitors food cost
• Creates, communicates, implements and follows up on operations plans
• Analyzes sales and labor during and after each shift; makes adjustments to labor as needed
• Maintains Brand operating standards for product procedures, cleanliness standards and service expectations
Maintain Facility: Ensures the restaurant is a safe, sanitary and appealing place for everyone
• Monitors and maintains compliance with health, safety, cleanliness, security and fire standards and regulations
• Identifies problems, conducts high-level troubleshooting and seeks maintenance support for restaurant equipment
Requirements:
Required Knowledge, Skills and Abilities
• Excellent people leadership and guest service skills required
• Good listening and self reflection skills
• Demonstrated restaurant/retail operations knowledge
• Ability to work in a fast paced environment
• Recruit and develop the skills and ability of the team
• Highly organized with the ability to plan for, execute and monitor business performance
• Ability to communicate effectively with guests, team members and Area Managers
• Ability to resolves issues in compliance with Popeyes standards
• Available to work all shifts, weekends and holidays
Education and Experience
• Must have high school diploma or equivalent
• Minimum of 1-3 years management experience
Physical Demands
• Must be able to lift up to 50 pounds of force frequently to move objects
• Ability to carry products/boxes and miscellaneous items weighing no more than 50 pounds
• Consistently handles product preparation
• Ability to kneel and follow proper lifting procedures
• Consistently lifts for product preparation, stocking and inventory
Benefits:
- Employee meal
- Employee discount
- 401k with match
- Medical, dental and vision
- Bonus every 4 weeks
Work schedule
- Day shift
- Night shift
- Weekend availability
Supplemental pay
- Tips
- Bonus pay
- Other
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) matching
- Employee discount
- Other