Key Responsibilities
Restaurant Operations & Leadership
- Support the General Manager in overseeing daily restaurant operations.
- Lead and motivate Front of House (FOH) and Back of House (BOH) teams.
- Maintain high standards for food quality, cleanliness, hospitality, and service.
- Ensure opening, closing, and shift procedures are completed accurately.
- Maintain a strong leadership presence on the restaurant floor.
- Enforce company policies consistently and fairly.
Team Development & Accountability
- Recruit, train, coach, and develop team members.
- Conduct daily pre-shift meetings to communicate goals and expectations.
- Provide ongoing performance feedback and recognition.
- Promote teamwork, professionalism, and a positive workplace culture.
- Hold employees accountable for performance, appearance, attendance, and service standards.
- Identify and develop future leaders within the organization.
Guest Experience & Hospitality
- Lead by example in delivering exceptional guest service.
- Resolve guest concerns professionally and promptly.
- Maintain restaurant appearance, cleanliness, and dress code standards.
- Monitor service speed, accuracy, and overall guest satisfaction.
- Build lasting relationships with guests and the community.
Financial Performance & Business Results
- Assist with labor scheduling, productivity, and labor cost management.
- Understand restaurant sales, food costs, and operating expenses.
- Monitor waste, inventory, and cost-control opportunities.
- Help achieve daily sales and profitability goals.
- Support restaurant marketing, promotions, and sales-building initiatives.
Systems & Operational Compliance
- Utilize Toast POS for restaurant operations and reporting.
- Complete and verify daily operational checklists through JOLT.
- Support inventory management and reporting through Restaurant365 (R365).
- Ensure compliance with food safety, sanitation, and workplace safety standards.
- Maintain accurate operational records and reporting.
Qualifications
- Previous restaurant management or supervisory experience preferred.
- Strong leadership, communication, and organizational skills.
- Ability to coach, motivate, and hold team members accountable.
- Understanding of restaurant financial performance, labor management, and food costs.
- Passion for hospitality and delivering outstanding guest experiences.
- Ability to work in a fast-paced, high-volume restaurant environment.
- Willingness to work flexible schedules, including evenings, weekends, and holidays.
- Strong problem-solving skills and a positive, solutions-focused attitude.
- Experience with Toast, JOLT, or R365 is a plus.
Our SHINE Core Values
At Happy Day Restaurants, our leadership philosophy is built around five core values:
- S – Servant Leadership: Lead by example, serve others, and empower team members to succeed.
- H – Heart: Demonstrate compassion, sincerity, gratitude, and trust.
- I – Inspired: Bring enthusiasm, creativity, and motivation to the workplace.
- N – Network: Build strong relationships, encourage teamwork, and share resources.
- E – Excellence: Pursue high standards, professional mastery, and continuous improvement.
We expect our Assistant Managers to demonstrate these values every day through their actions, decisions, and leadership.
Benefits & Opportunities
- Competitive compensation based on experience.
- Health and dental benefits for eligible employees.
- Paid vacation for eligible employees.
- Career advancement and leadership development opportunities.
- Supportive, team-oriented work environment.
- Opportunity to grow into a General Manager position.
Who We're Looking For
We want a leader who:
- Leads from the front, not from the sidelines.
- Takes ownership and responsibility for results.
- Is comfortable making decisions and holding standards.
- Has a passion for developing and recognizing people.
- Understands that great hospitality begins with a great team.
- Leads with integrity, consistency, and a strong work ethic.