Assistant Manager - Hotel at Holmes (2280)

Position Information

Posting Detail Information

Working Position Title Assistant Manager - Hotel at Holmes (2280) Classification Program Assistant - CUSTOM CLASSIFICATION Position Number 00002280 Open Date 09/15/2026 Close Date 09/29/2026 Priority Review Date Employee Class Staff Full-Time/Part Time Full-Time FTE 1.00 Position Status Regular FLSA Non-Exempt Job code 5001 Union Representation Union Union Code AFC - AFSCME C, Local #1890 Unit/Department Holmes Student Center College/Unit Student Affairs Auxiliaries Division Student Affairs Location HC GUEST Link to Department Website or Custom Search Page https://www.niu.edu/hsc/

Position Summary, Requirements, and Qualifications

Position Summary, Requirements, and Qualifications

Overview

The Hotel at Holmes is located at the Holmes Student Center. As an integral part of the educational mission of Northern Illinois University, the Holmes Student Center is committed to providing the campus community with a gathering place that enhances student life, cultivates unity and promotes development through a variety of cultural, educational, social and recreational programs.

The Assistant Manager is a key component to the successful operation of the Hotel at Holmes. The Assistant Manager is responsible for the hiring, training, scheduling and supervision of hotel information desk and housekeeping staff. They provide a high level of customer service for students, visitors, and guests at the Holmes Student Center. They analyze hotel data, financials, and survey reports. They keep accurate records for audit purposes. The position assists with tracking budgets for student staffing and open orders.

Position Summary

This position supervises daily operations at the hotel information desk and in housekeeping to ensure the delivery of consistent quality customer service.

Essential Duties and Responsibilities

Supervision

• Assist in hiring, training, scheduling and supervision of hotel information desk staff.
• Assist in developing hotel policies, procedures, and creating staff training resources.
• Assist in hiring, training, scheduling, and supervision of housekeeping staff.
• Assist in creating housekeeping procedures and checklists.
• Responsible for payroll reporting for Hotel at Holmes.
• Enforce Holmes Student Center and Hotel at Holmes policies.

Customer Service

• Provide a high level of customer service for students, visitors and guests of the Holmes Student Center and guests of the Hotel at Holmes.
• Staff the hotel front desk; answer questions and direct visitors to the correct campus resource or location.
• Respond to hotel phone calls and messages promptly.
• Make/book hotel guest reservations utilizing reservation software.
• Make hotel keys for guests.
• Assist and process hotel check in and check out procedures.
• Provide hotel guests with additional hospitality items as requested.
• Accommodate special needs and requests from guests.
• Check hotel email and respond to email inquiries.

Reporting

• Run hotel data, financials, and survey reports. Keep accurate records for audit purposes.
• Assist with tracking budgets for student staffing and open orders.
• Perform inventory count of hotel supplies and equipment.
• Perform long-term equipment rotation plans.
• Alert manager when low on supplies or equipment that needs replacing.

Housekeeping

• Assist in inspecting hotel rooms and spot cleaning as needed.
• Assist in folding hotel linens and stocking hotel supply closets and the hotel desk.
• Submit and follow up on work order issues.

Other Related Duties

• Perform other related duties as assigned.
• Attend staff/training meetings as appropriate.

Minimum Required Qualifications (Civil Service)

• Bachelor's degree.
• Based on position requirements, additional education, training, and/or work experience in the area of specialization inherent to the position, may be required.

See Required Specialty Factor(s) below:

Knowledge, Skills, and Abilities (KSAs) (Civil Service)

• Knowledge of general office practices and procedures
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
• Skill in oral and written communication
• Ability to work effectively with staff, the public, and outside constituency groups
• Ability to organize and multi-task
• Ability to supervise and knowledge of administrative concepts and methods.
• Ability to utilize various computer software packages
• Ability to work independently and exercise judgment in order to be able to analyze and investigate a variety of questions or problems

Specialty Factors (Civil Service)

• At least one (preferred more) of the following:
• Bachelor's degree in Hospitality, Business Management, Communications, or a related field.
• One (1) year of supervisory experience.
• Experience providing customer service in a guest or client-facing environment.
• Experience managing inventory, budgets, payroll, and/or data reporting.

Preferred Qualifications (Civil Service)

• Bachelor's degree in Hospitality, Business Management, Communications, or a related field.
• At least one (1) year of experience working in a hotel.
• At least one (1) year of supervisory experience.

Minimum Required Qualifications (SPS)

N/A

Additional Requirements (SPS)

N/A

Preferred Qualifications (SPS)

N/A

Physical demands/requirements

• Ability to lift up to 50 pounds on occasion.
• Flexibility to provide on-call shift coverage and/or direct communication in case of staff shortage, staff illness, vacation coverage, heavy hotel occupancy, etc.

Appointment and Compensation Details

Appointment and Compensation Details

Anticipated Appointment Start Date 10/16/2026 Anticipated Appointment End Date Percent of Staff Year 1.00 Standard Hours Per Week 37.50 Working Hours Varies; Nights & Weekends as Needed Salary $45,825.00/annually; NIU offers a robust benefits package. Hourly or Semi-monthly Pay Rate/Range $23.50/hourly Earn Type Hourly

Application Procedure

Application Procedure

Application Procedure

Application Procedures:

• Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Important: Please upload any unofficial transcript(s) and/or documentation that verifies any education, experience, and/or training you have received.

• If eligible for Veteran's Preference Points, DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application to receive the maximum eligible points on the Civil Service examination.

• After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification, including any specialty factors associated with this position. If you meet the minimum required qualifications for this position, you will receive a score based on your education and experience, and your name will be placed on the active employment register.

• Please monitor your e-mail for further information regarding your application. Emails will be generated from jobs@niu.edu and CivilServiceTesting@niu.edu. Please add these emails to your address book to ensure timely delivery of any future communication.

• Illinois residency required within 180 days of the hire date.

Credentials Assessment Examination:

• The examination for this position is a Credentials Assessment and is based on your application materials as submitted for this posting. A Credential Assessment is a rating by the Human Resources Office of an applicant's/employee's education, experience, and special credentials/qualifications (licenses, etc.). Applicants are required to upload documentation to verify the minimum qualifications for this position has been met.
• Required documentation noted in the posting, such as a driver's license, licensures, or certifications MUST be uploaded with your application materials.
• After assessment of all qualified applicants has been completed for this position, the names with the top three (3) scores will be referred to the hiring department for interview.

Additional Details:

• Click on Program Assistant for more information including salary ranges, typical duties, minimum acceptable qualifications, and testing requirements.

• Applicants who may assume they do not meet the exact minimum qualifications are still invited to apply. Within the application documents, applicants should be sure to explain how their credentials and related qualifications address the requested minimum requirements.

• Please click on Human Resource Services - Benefits for detailed information about Northern Illinois University's benefits package.

• Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Special Instructions Quick Link to Applicant https://employment.niu.edu/postings/97020 Is Background Check Required? Yes EEO Statement Summary

In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, color, national origin, ancestry, sex, religion, age, disability (physical and mental), marital status, veteran status, sexual orientation, gender (identity and expression), political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

The following person has been designated to handle inquiries regarding the non-discrimination policies:

Director of Civil Rights Office, Title IX Coordinator

Health Services 2nd floor

CivilRights@niu.edu

815-753-0455

Visa Policy

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

ADA Accommodation

NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person's disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form. For further assistance, please contact the office of Affirmative Action and Equal Opportunity (AAEO) at ada@niu.edu.

Safety Information

NIU provides annual reports on campus security and fire safety.

Read the Annual Security and Fire Safety Report.

Contact the Ethics and Compliance Office at 815-753-9364 for a hard copy.

Applicant Documents

Required Documents

• Resume/Curriculum Vitae
• Cover Letter
• List of at least 3 Professional References

Optional Documents

• Military Discharge Documents ONLY (DD214/DD215/NGB22/DD256)
• Transcripts (unofficial with official required at hire)
• Other

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Are you currently a citizen or resident of the State of Illinois?

• Yes

• No

• • What is the highest level of education attained?

• GED

• High School Diploma

• Associates Degree

• Bachelors Degree

• Masters Degree

• PHD

• Have you attached all transcripts to support the degrees you are submitting for consideration?

• Yes

• No

• • How many years of experience do you have in this type of position?

• 0-1

• 1-3

• 3-5

• 5-7

• 7+

• • Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. ("See Résumé" is not an acceptable response.)

(Open Ended Question)

• • If applicable, have you attached a copy of your DD214, DD215, NGB22, or DD256 for consideration of Veterans Preference Points? The copy submitted should reflect the status of discharge in order to be considered.
• Yes
• No
• Not Applicable