At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
- We offer excellent benefits and perks including one free meal per shift and free theme park access.
- We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
- We invest in training and development opportunities for all team members.
- We promote social responsibility by being a good neighbor in the community.
- We care for you, just as we care for others.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
About Helios Grand Hotel
Join the team and immerse guests in a world of Mediterranean elegance, where you'll create one-of-a-kind experiences that guests will never forget, all just steps from Universal Epic Universe.
Join the team at this majestic Mediterranean-inspired hotel, where the Palace of Helios shines as the gateway to Universal Epic Universe.
What We're Looking For:
An experienced Food and Beverage leader that supports the daily operations of the outlet by ensuring efficient service, product quality, and a welcoming guest experience. This role assists the Manager with leading team members, upholds brand and safety standards, and contributes to smooth, well-coordinated outlet operations.
Who You Are:
A guest-focused leader with strong communication and interpersonal skills.
- An organized professional who thrives in a fast-paced environment.
- A positive, approachable team player who leads by example.
- A detail-oriented professional with the ability to balance operational and guest needs.
- A calm, solutions-minded problem solver.
What You Will Do:
- Support the Manager with daily operations, ensuring efficient service and guest satisfaction.
- Assist with leading, training, and coaching team members to deliver friendly, professional service.
- Manage daily operational staffing needs by reviewing payroll, overseeing scheduling, maintaining labor costs, and adapting based on guest needs and trends.
- Monitor product quality, freshness, and visual presentation across all food and beverage offerings.
- Help reduce waste and monitor usage through effective portioning and product controls.
- Assist with maintaining inventory levels, stock rotation, and placing orders as directed.
- Support execution of promotions, merchandising, and sales initiatives to drive revenue.
- Ensure compliance with food safety, sanitation, and regulatory standards.
- Address guest questions, concerns, or service recovery situations promptly and professionally
- Help oversee opening and closing procedures, ensuring stations and equipment are properly maintained.
- Assist with tracking performance indicators and recommending operational improvements.
- Collaborate with hotel departments to support smooth operational flow.
- Maintain reliability to support operational needs and perform other duties as assigned to support team and organizational goals.
Your Experience Includes:
- Minimum two to five years progressive food & beverage leadership experience, in hotel/resort environment or an upscale free-standing restaurant required.
- Thorough understanding of food safety, inventory control, meal planning and staff supervision in food service operations.
- Knowledge of beverage selection, including wine, beer, and liquor preferred; classic and craft cocktails
- Proficient in using POS software and Microsoft Office Suite.
- Proven experience working in high-volume Food and Beverage operations preferred.
- Strong organizational skills.
- Excellent guest service skills.
- Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
- Must be able to work a flexible schedule, nights, weekends and holidays as required.
Who You'll Supervise:
- Supervisors
- Hourly Team Members