Description
You're Invited — to run a store that people genuinely love shopping in. The Assistant Manager is the one who makes that happen every single day: partnering with the Store Manager to keep the floor running, leading a small and tightly-knit team, and setting the tone for what "Saint Bernard service" feels like to every person who walks in, whether they're here for a wedding-guest dress or their July packing list. And just like our mascot, you're always looking after your people — your team and your customers — to keep things running safe, sharp, and full of life.
This role owns results across six areas of the business — the same six areas used on your quarterly performance review — so what's expected of you day to day and what you're evaluated on are always the same thing.
Key Responsibilities
1. Leadership & Team Development
- Coach, counsel, and hold your team accountable — feedback in the moment, not just at review time.
- Recruit, select, onboard, and train new team members; keep onboarding/offboarding and Paycom records current.
- Build a culture of trust and respect; watch for retention risk on your team and address it early.
- Show natural, consistent leadership presence on the floor — lead by example, not just by title.
- Resolve conflict between team members fairly and promptly.
2. Client Experience & Clienteling
- Uphold the customer service standard Saint Bernard has been known for since 1978, on every shift.
- Own client outreach — follow-ups, personal shopping relationships, and giving clients a reason to swing back by.
- Ensure accurate, consistent client data capture at the point of sale.
- Generate ideas for events, promotions, and customer engagement — the kind of "you're invited" moments that make people feel like part of the club.
3. Sales Performance & KPIs
- Own store sales goals; know your numbers and the story behind them.
- Coach the team toward strong UPT and conversion — not just total sales.
- Provide real-time floor coaching during shifts, not just after the fact.
- Train, motivate, and mentor sales staff to hit individual and team targets.
4. Visual Merchandising & Brand Presentation
- Uphold visual merchandising standards daily — not just on reset days.
- Communicate and train the team on merchandising direction; partner with the Merchandiser on execution.
- Maintain mannequins and floor sets to brand standard.
- Stay current on advertising, promotions, and display direction coming from HQ.
5. Operations & Inventory Management
- Maintain inventory accuracy and keep shrink in check.
- Own receiving, transfers, and replenishment processes.
- Keep internal communication tight — EODs, EOWs, and hand-offs between shifts and managers.
- Build schedules and manage payroll to the store's needs, with extra attention around the busiest days of the year, holidays, and black-out periods.
- Maintain a safe, clean environment and enforce security measures that protect your team, your customers, and the merchandise.
6. Brand Ambassadorship
- Present yourself professionally as the face of Saint Bernard, on and off the floor.
- Maintain strong product knowledge and stay current on the brands, trends, and "what's on our radar" picks we carry.
- Engage customers in genuine conversation — the kind that's kept people coming back to us for over 40 years.
- Keep growing your own expertise through workshops, publications, and your personal network.
What You Bring
- Full-time availability, including nights, weekends, holidays, and black-out periods.
- Strong organization, time management, and a genuine passion for fashion and the outdoors.
- Excellent customer service instincts and working knowledge of the brands and trends we carry.
- Open, flexible availability for opening and closing shifts as the business requires.
- Natural leadership instincts — this can be sharpened here, but it has to already be part of who you are.
Skills, Knowledge and Expertise
- Full-time availability, including nights, weekends, holidays, and black-out periods.
- Strong organization, time management, and a genuine passion for fashion and the outdoors.
- Excellent customer service instincts and working knowledge of the brands and trends we carry.
- Open, flexible availability for opening and closing shifts as the business requires.
- Natural leadership instincts — this can be sharpened here, but it has to already be part of who you are.
Benefits
We believe the best way to attract great talent is by offering a benefits package that's just like our store — unlike anything offered by anyone else.
Paid Time Off | 2 weeks of paid vacation in year one, growing to up to 6 weeks as your time with Saint Bernard flies by.
Medical, Dental & Vision | Full-time employees and their families are eligible for employer-sponsored medical, unlimited dental, and vision coverage through Humana.
401(k) Match | After one year of employment, contribute to our 401(k) — Saint Bernard matches 50% of your contribution.
Parental Leave | 6 weeks of paid time off to be with your new family member.
Childcare Reimbursement | Support toward the cost of childcare, because showing up for your team shouldn't mean choosing between work and family.
Employee Discounts | Year-round discounts in stores, frequent wholesale pricing on select brands, and two store-wide 50%-off days every year.