| Location | Vienna, VA |
Assist in planning, managing, and directing the operations of Consumer Lending Loan Processing to ensure consumer loans are processed accurately, timely, and efficiently while delivering a strong member experience. Provide leadership and support for daily operations, production performance, workload management, quality, employee development, and continuous process improvement. Leverage operational data, performance metrics, and trends to identify opportunities, support informed decision making, and improve operational effectiveness. Provide operational expertise and guidance on CLLP processes, systems, policies, and procedures. Support senior management in developing and executing strategic priorities, operational initiatives, and process improvements.
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal''s Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Desired Qualifications
Additional Information
Hours:
Location:
820 Follin Lane, Vienna, VA 22180
141 Security Drive, Winchester, VA 22602
Develop branch strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives
Manage and direct operations to ensure targets, service level agreements and corporate objectives are met
Ensure funding and presentation of legal disclosures for consumer loan originations are processed with a high degree of accuracy while focusing on speed to market
Monitor and ensure consumer promotional incentives are carried out in a timely and accurate manner
Collaborate with Compliance to ensure the disbursement of funding and legal disclosures follow applicable federal, laws, rules and regulations
Serve as liaison to internal/external auditors; review and implement recommended/approved procedural changes
Monitor completion of quality control audits to ensure compliance with applicable federal and state laws, rules, regulations, and Navy Federal policies and procedures
Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards
Assist with benchmarking and trend analysis to drive continuous improvement, elevate service performance, increase member experience quality, reduce losses, minimize financial risk, and maintain high operational efficiency
Identify and resolve operational and performance gaps and obstacles; implement changes and improvements
Oversee the completion, evaluation, and submission of reports to senior management
Maintain thorough knowledge of applicable federal and state laws, rules, regulations and Navy Federal policies and procedures
Monitor and analyze changes to applicable federal and state laws, rules and regulations; develop action plans for implementation/dissemination, and coordinate changes with affected branches/divisions
Provide forward thinking expertise in current and emerging trends, technologies and practices
Collaborate with ISD and Lending Systems regarding software enhancements to the application, processing and disbursement systems
Assist with developing and implementing new/updated policies, procedures, goals and priorities for the branch as necessitated by demands, changing conditions, volume or management request
Provide overall leadership to large strategic projects and/or programs; ensure effective management of projects from inception through implementation
Assist with applying change management principles and knowledge to conduct organizational assessments, develop strategies, change roadmaps and plans
Assist with training and development programs for staff; evaluate training programs to ascertain effectiveness
Perform supervisory/managerial responsibilities
Ensure adequate/skilled staffing; select employees
Establish performance goals and priorities
Prepare, conduct and review performance appraisals
Develop, mentor and counsel staff
Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
Ensure section/branch goals and objectives align with division/department strategy
Ensure efficiency of operations
Perform other duties as assigned
Develop branch strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives
Manage and direct operations to ensure targets, service level agreements and corporate objectives are met
Ensure funding and presentation of legal disclosures for consumer loan originations are processed with a high degree of accuracy while focusing on speed to market
Monitor and ensure consumer promotional incentives are carried out in a timely and accurate manner
Collaborate with Compliance to ensure the disbursement of funding and legal disclosures follow applicable federal, laws, rules and regulations
Serve as liaison to internal/external auditors; review and implement recommended/approved procedural changes
Monitor completion of quality control audits to ensure compliance with applicable federal and state laws, rules, regulations, and Navy Federal policies and procedures
Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards
Assist with benchmarking and trend analysis to drive continuous improvement, elevate service performance, increase member experience quality, reduce losses, minimize financial risk, and maintain high operational efficiency
Identify and resolve operational and performance gaps and obstacles; implement changes and improvements
Oversee the completion, evaluation, and submission of reports to senior management
Maintain thorough knowledge of applicable federal and state laws, rules, regulations and Navy Federal policies and procedures
Monitor and analyze changes to applicable federal and state laws, rules and regulations; develop action plans for implementation/dissemination, and coordinate changes with affected branches/divisions
Provide forward thinking expertise in current and emerging trends, technologies and practices
Collaborate with ISD and Lending Systems regarding software enhancements to the application, processing and disbursement systems
Assist with developing and implementing new/updated policies, procedures, goals and priorities for the branch as necessitated by demands, changing conditions, volume or management request
Provide overall leadership to large strategic projects and/or programs; ensure effective management of projects from inception through implementation
Assist with applying change management principles and knowledge to conduct organizational assessments, develop strategies, change roadmaps and plans
Assist with training and development programs for staff; evaluate training programs to ascertain effectiveness
Perform supervisory/managerial responsibilities
Ensure adequate/skilled staffing; select employees
Establish performance goals and priorities
Prepare, conduct and review performance appraisals
Develop, mentor and counsel staff
Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
Ensure section/branch goals and objectives align with division/department strategy
Ensure efficiency of operations
Perform other duties as assigned