Assistant Manager

Assistant Manager

Charlotte, NC

Assistant Manager Job Description

As the Assistant Manager, you will be responsible for the day-to-day operations and meet all restaurant standards to include customer satisfaction, cash control/security procedures, inventory management, labor management, financial reporting, and growth of sales. The Assistant Manager builds a strong team that consistently provides customers with great food and a friendly experience.

The Assistant Manager must have strong leadership and communication skills, a track record of people development, and a positive attitude.

Essential Functions:

• Shift management - ensure that shift managers and team members complete their tasks. Also involved in scheduling shifts and deployment of team.
• Customer service - ensure that customers have a positive dining experience and provide customer support in escalated situations.
• Employee management - supervises employees, develops employees and trains new hires. Ensure that employees consistently provide excellent service. Address performance issues.
• Food safety - Ensure that the restaurant is a safe place for employees and customers to work and visit. Create a strong food safety environment.
• Inventory management - Manage inventory and monitor the effective execution of company policies.
• Financial accountability - Optimize profit and control costs.

Qualifications

Job Requirements:

• High School Diploma or GED,
• 2-4 years supervisory experience in either a fast food, quick service restaurant, food service or retail environment, including Profit and Loss responsibility.
• Basic personal computer literacy
• Must pass background check criteria and drug test.
• Must have reliable transportation.
• Able to tolerate standing, walking, lifting up to 50 lbs.