Assistant Manager

POSITION OVERVIEW

The Assistant Manager will be responsible for the management of the warehouse and sales floor as it relates to order processing, inventory, slab management and oversee and maintain the integrity and accuracy of the physical inventory, inner/outer company transfers, and driving team to achieve annual and monthly sales/revenue goals.

This role reports directly to the Branch Manager and is accountable for the safety, sales, and operational execution of all processes and procedures. Have a clear outline of measurable operational tasks and functions to ensure all daily tasks are being met with the outcome of creating a great customer experience.

JOB RESPONSIBILITIES:

• Support a safety-first culture by role modeling safety.
• Introduce and implement new procedures and policies within branch.
• Daily, weekly and monthly execution and follow up on branch task and procedures in the below areas:
• Delivery Execution through proactive execution of IMS delivery tab
• Effective, efficient execution of delivery routes to support a great customer experience while maintaining cost effectiveness.
• Execution and accountability of the cut slab processing and inventory integrity of the cut slab program.
• Execution and accountability of the return slab process and procedure.
• Ensures proper staffing levels
• Drive team to achieve annual and monthly sales/revenue goal
• Oversee and maintain the integrity and accuracy of the physical inventory
• Active involvement with escalated customer request as needed
• Execution of the damaged material identification in IMS, photo upload of damaged material to server for web photo to support accuracy and sell through of slabs
• Execution and accountability for effective communication to all levels of the company to execute operational efficiencies: This includes direct communication to branch management, customer service, warehouse personnel and inside / outside sales teams.
• Engage in daily/weekly activities focused around training employees, and the development of business operations leading to a seamless operation every day.
• Manage the inventory processes on both inbound and outbound material to include taking full accountability of execution of all transfer delivery and inbound transfer inventory.
• Support selling process by both inputting purchase requests and scheduling material delivery along with real time delivery confirmation execution.
• Executes and supports the rotational monthly schedule in working extended daily shifts, evenings, and rotational Saturdays when needed to support branch operations and sales.
• In balancing branch operations of opening and closing shift, the operational trainee will be able to support opening and closing the branch operation in rotation with other members of the management team.

QUALIFICATIONS AND DESIRED ATTRIBUTES:

• Bachelor's degree in Business management or equivalent; or 3 years' industry experience
• Must be available to work +40 hours as needed based on business / customer demands including nights and weekends.
• Must be able to accept and provide straight forward feedback to build alignment with management to support a transparent business environment.
• Positive attitude, great energy and interpersonal skills.
• High level of integrity, trustworthy, and support confidentiality of branch / company information.
• Ability to participate in and lead critical conversation in support to improving excellence of the branch operations.
• Goal oriented and able to lead as an individual process / procedure expert to achieve a common goal and a great customer experience.
• Competitive drive and ambitious personality to challenge him/ herself to a higher level of performance.
• Must have experience in recruiting, coaching, training, and leading a branch or retail showroom sales team
• Ability to motivate, lead, and develop staff
• Enjoy working in busy, fast paced, high energy environment
• The ability to communicate effectively with clients and internal employees (staff and skilled personnel)
• Minimum customer service experience of two years
• Willingness to learn and to adapt to change
• Ability to prioritize and multi-task
• Detail oriented and well organized

WORK ENVIROMENT/ PHYSICAL DEMANDS:

• Ability to work inside and outside in both climate controlled and non-climate-controlled environments.

• Ability to work a demanding schedule to support operational execution of the branch business that leads to a great customer experience.

• Safely lift up to 50 lbs.

• Operate power equipment such as forklift, overhead crane, lift crane, pallet jack

• Execute great customer experience through listening intently, making sound business decisions and responding quickly to customer concerns

• PAY RANGE

• PAY RANGE

Starting pay may vary based on factors including, but not limited to, position offered and location.

• Work Location

• Work Location

Onsite - These roles offer the opportunity to be part of a team at a specific physical location. Associates in these locations work in person at a local store, warehouse, or office, supporting daily operations and building strong relationships with their teams.

×

Work Location

Onsite - An associate in an onsite role works in a specific Home Depot location in order to complete their job duties.

Multisite - An associate in a multisite role works from multiple locations (e.g. Home Depot location or a customer's homes) to complete their job duties.

Hybrid - A hybrid role blends in-office and remote/virtual work locations. An associate will work from a designated Home Depot location on some days and remote/virtually on others.

Remote/virtual - An associate in a remote/virtual role does not have to be at a designated Home Depot location to complete their job duties.

Close