ASSISTANT MANAGER - JIFFY LUBE MULTICARE
Position Purpose:
To ensure each customer receives exceptional customer service, while providing complete, error free professional service for his/her vehicle and to maintain a pleasant, safe work environment for the customers and employees.
Job Responsibilities:
- Assist Store Manager in day to day management duties.
- Manage store operation in absence of Store Manager.
- Resolve customer issues.
- Understand and comply with OSHA and EPA standards.
- Ensure employees perform required procedures and follow all policies as outlined in JTSS documentation.
- Ensure equipment and facilities are maintained.
- Handle personnel issues in absence of Store Manager in a professional manner.
- Ensure the store is opened and closed promptly.
- Counsel employees in absence of Store Manager, as needed.
- Follow all policies and procedures as outlined in the Employee Handbook and JTSS documentation.
- Assist Store Manager in training, leading and developing employees in accordance with JTSS guidelines.
- Assist management team in upholding store image standards.
- Other duties as requested or assigned.
Job Competencies:
- Customer service skills to manage the customer’s experience and difficult customer situations.
- Ethics and integrity to treat others with respect.
- Basic computer skills to enter customer and vehicle information correctly.
- Cash handling skills.
- Supervisory skills
Required Work Experience: (Required to be considered for this position)
Previous auto shop service writing/ management experience or two (2) years of Auto Technician experience required.
Education:
High school diploma or a GED