Assistant Human Resources Director with Hospitality Experience

The Assistant Human Resources Director is responsible for assisting the Human Resources Director with a variety of Human Resources functions. 

Essential Functions

Provide comprehensive human resources support for a luxury hospitality workforce by managing recruitment, onboarding, employee relations, training and development, performance management, employee engagement, and HR operations while fostering an inclusive, service-focused culture and ensuring compliance with all applicable labor laws and company policies.  To perform the Assistant Human Resources Director position successfully, an individual must be able to perform each essential duty satisfactorily.             

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

• Support full-cycle recruitment and onboarding for a diverse luxury hospitality workforce
• Foster a positive, inclusive, and service-driven employee culture aligned with our legacy of excellence
• Assist in managing employee relations, conflict resolution, and workplace investigations
• Coordinate training programs, including orientation, service excellence, and leadership development
• Guide managers in performance management, coaching, and employee development
• Ensure compliance with all federal, state, and local labor laws, as well as company policies
• Lead and support employee engagement initiatives, recognition programs, and special events
• Maintain HR systems, reporting, and personnel records with the highest level of confidentiality
• Administer insurance benefits, calculate billing totals, explain benefits, assist with completion of enrollment forms and answer associates’ questions
• Actively involved in safety efforts.  Report and follow up of work-related accidents with Workers Comp insurance carrier. Responsible for keeping OSHA logs up-to-date.

• Plan, direct and supervise all activities relating to the administration and maintenance of payroll and associate benefit programs; develop, implement and control programs in a manner that ensures cost-effectiveness, market competitiveness and internal equity among associates
• Assist the Human Resources Director in the daily administration of other HR services as directed including EEO compliance, job classification, performance evaluation and associate relations in accordance with quality management
• Maintain and expand knowledge and understanding of existing and proposed federal and state laws/regulations affecting human resources management; identify trends that could impact organizational objectives and/or operational resources; interpret appropriate laws and policies and advise management, associates and retirees accordingly
• Enter payroll information as assigned
• Respond to unemployment claims. Participate in unemployment hearings
• Monitor and maintain Leave of Absence log
• Monitor Workman’s Compensation claims, complete First Report of Injury and Employers Report of Industrial Injury
• Answer questions regarding 401K Plan, vacation and benefits (insured and noninsured)
• Process paperwork for terminating employees. Advise affected departments
• Assist in Orientation – explain benefits, Standards of Conduct and Grooming Standards. And Disciplinary Steps. Join Associate Engagement Manager conduct tour of property
• Assist with special projects; plan employee events.
• Other duties as assigned

Competency

To perform the Assistant Human Resources Director position successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics

• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments

• Interpersonal - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings

• Team Work - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed; recognizes accomplishments of other team members

• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information

• Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results

• Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results

• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; Inspires respect and trust; accepts feedback from others; provides vision and inspiration to peers and subordinates; gives appropriate recognition to others; displays passion and optimism; mobilizes others to fulfill the vision

• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services; continually works to improve supervisory skills

• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness

• Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals

• Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce

• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values

• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity

• Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions

• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events

• Attendance and Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time

• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan

• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed

• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention

• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions

• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals

• Planning and Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans

• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments

• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality

• Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly

• Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications

The requirements listed below are representative of the knowledge, skills and abilities required for an individual to successfully perform the duties and responsibilities of the Assistant Human Resources position:

Education and Experience   

Bachelor’s degree in Human Resources, Hospitality Management, or related field or an equivalent combination of education and experience.  At least 5 – 8 years of total HR experience with at least 3 – 5 years in HR leadership/management preferably in a luxury hotel or hospitality setting and is competent in compensation, employee relations, training and development, workers compensation and conflict resolution. 

• Experience working within a diverse workforce is highly preferred

• Fluency in Spanish as a second language is highly preferred

• Ideal candidate would be employed in a luxury hotel and is familiar with Forbes Standards

• SHRM-CP, SHRM-SCP, PHR, or SPHR is highly preferred

Supervisory Responsibilities   

Directly supervise at least three (4) associates in the Human Resources Department

• Carry out supervisory responsibilities in accordance with the hotel’s policies and applicable laws

• Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems 

Language Ability

• Effectively communicate and interact in English with people from diverse backgrounds.  Bi-lingual is a plus

• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

• Write routine reports and correspondence

• Speak effectively before groups of customers or associates of organization

Math Ability

• Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume

Reasoning Ability

• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

• Interpret a variety of instructions furnished in written, oral, diagram or schedule form

Computer Skills

Must possess a working knowledge and utilization of:

• Word Processing (preferably Microsoft Word)

• Spreadsheet software (preferably Microsoft Excel)

• Payroll systems and HRIS systems (preferable UKG)

• Internet software

• Contract Management systems

Work Environment

• The noise level in the work environment is usually moderate

• The position is located in an office setting where the temperature settings are controlled

Physical Demands

• Frequently required to stand, walk and talk and hear; use hands to fingers

Position Status and Availability

• Available to work a full-time, morning shift, Monday-Friday and occasionally come in early and/or stay late to ensure the

timely completion of a Human Resources special project or scheduled event