GENERAL DESCRIPTION
As part of the Event Operations Team, the Assistant House Manger (AHM), is dedicated to delivering exceptional day-of house management and customer service support for a diverse array of JCCSF programs and events. The AHM plays a pivotal role in assisting in front-of-house operations while following safety protocols and ensuring the comfort of our guests. This is a part-time, overhire position.
RESPONSIBILITIES
Guest Services & Front-of-House Operations
Provide welcoming, professional guest support during events.
Assist guests with directions, seating locations, restrooms, and general inquiries.
Support guest entry, seating, late seating, and exit flow throughout the venue as needed.
Hold guests at entry points and seat late arrivals with minimal disruption as directed.
Maintain clear and safe audience circulation, including monitoring aisles and entry points.
Remain present in FOH areas during events to monitor audience needs and respond as required.
Guide patrons to designated seating areas as needed.
Assist with smaller events independently or larger events under FOH Lead direction.
Escalate guest concerns or safety issues to FOH Lead or House Manager as needed.
Perform other front-of-house related duties as assigned.
Event Setup, Support & Logistics
Assist with space/s setup and readiness before events, including signage, seating preparation, and guest flow setup.
Verify venue spaces are prepared following instructions and according to event planning guidelines.
Assist with vendor load-in, load-out, and post-event reset as needed (chairs, stanchions, signage, FOH materials).
Support general communication before, during, and after events.
Assist with orderly guest exit at the end of events.
Keep FOH and audience-facing areas orderly and accessible during events.
Safety, Communication & Reporting
Monitor audience areas for safety, comfort, and operational issues during events.
Support ADA accessibility needs by assisting and escorting guests to designated seating areas as required.
Support late seating procedures and minimize disruption during events as directed.
Report guest concerns, incidents, or operational issues to the House Manager / FOH Lead.
Follow all venue and FOH policies and procedures at all times.
Collect and share post-event observations on guest experience, flow, and operational issues with FOH leadership.
REQUIREMENTS
One or more years' experience in event planning, theatre venue or hospitality management.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Excellent verbal and written communication skills required. Comfortable interacting with guests, vendors, and other stakeholders. The ability to convey information clearly and professionally is crucial.
Dedication to providing exceptional customer service and ensuring the satisfaction of event attendees. Cool under pressure, patient, and able to work with a variety of personalities. A friendly and approachable demeanor is important for creating a positive atmosphere.
Availability and openness to working event-based hours, which may include evenings, weekends and occasional holidays. Events often take place outside of regular business hours.
Understanding of health and safety regulations applicable to events, including crowd control measures and emergency procedures. CPR certification preferred.
WORKING CONDITIONS
Work takes place in a large community center, and involves regular contact with staff, visitors, and patrons. The role requires a dress code of professional black attire - (long pants or skirt, no jeans, no accessories).
PHYSICAL REQUIREMENTS
Must have physical stamina; able to stand and walk for several hours. Regular seated/standing use of computers and other office equipment.
STATUS
Non-benefited, non-exempt position
HOURS & SCHEDULE
As assigned to work events during the programming season. Must be available for a flexible schedule, including occasional early mornings, daytime hours, late evenings, nights, weekends, and holidays - depending on event needs.
FOR MORE INFORMATION: To learn more about working at the JCCSF, including staff culture, hiring practices and policies, and benefits, visit our Careers page: https://www.jccsf.org/about/careers/