Assistant Home Shopping Manager

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Purpose

The Assistant D.U.G. Manager supports the D.U.G. Manager in overseeing all aspects of the Drive Up & Go operation, ensuring exceptional customer service, order accuracy, productivity, and operational efficiency. This position assists with team leadership, order fulfillment processes, scheduling, training, and achieving department sales and service goals while providing customers with a seamless online shopping experience.

Key Responsibilities Department Operations

• Assist in managing daily Drive Up & Go operations.
• Ensure customer orders are accurately selected, staged, and delivered within established service standards.
• Monitor order volume and workflow to maintain productivity and service goals.
• Maintain organization and cleanliness of staging, storage, and fulfillment areas.
• Support inventory management processes and communicate out-of-stock opportunities.
• Ensure operational procedures are followed to promote accuracy and efficiency.

Customer Service

• Deliver exceptional customer service and create a positive online shopping experience.
• Assist customers with order questions, substitutions, pickups, and issue resolution.
• Address customer concerns promptly and professionally.
• Promote customer loyalty through responsive service and effective communication.
• Ensure customers receive accurate, high-quality products that meet company standards.

Leadership and Team Development

• Assist with hiring, onboarding, training, and coaching D.U.G. associates.
• Provide daily direction and support to team members.
• Help develop schedules that align staffing levels with business demands.
• Foster teamwork, accountability, and a customer-focused culture.
• Reinforce company policies, procedures, and performance expectations.

Operational Compliance

• Ensure compliance with company policies, food safety standards, and workplace safety requirements.
• Monitor proper handling, storage, and transportation of customer orders.
• Support department audits, inspections, and operational reviews.
• Ensure accurate documentation and completion of required reports.
• Promote safe work practices and proper equipment usage.

Financial Performance

• Assist in achieving department sales, productivity, labor, and service objectives.
• Monitor key performance indicators including order accuracy, on-time fulfillment, and customer satisfaction.
• Support labor management and workflow optimization efforts.
• Identify opportunities to improve efficiency and reduce operational costs.
• Contribute to action plans that drive growth and operational performance.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, grocery, e-commerce, or customer service experience required.
• Prior supervisory or leadership experience preferred.
• Knowledge of online order fulfillment, inventory management, and customer service practices.
• Strong communication, organizational, and problem-solving skills.
• Ability to effectively lead and motivate employees in a fast-paced environment.

Physical Requirements

• Ability to stand, walk, bend, reach, and perform repetitive motions throughout the workday.
• Ability to lift and move products weighing up to 50 pounds regularly and more with assistance when necessary.
• Ability to work in various store environments, including refrigerated and freezer areas.
• Ability to safely operate carts, pallet jacks, and order fulfillment equipment.

Work Environment

• Retail grocery store environment supporting online order fulfillment operations.
• Frequent interaction with customers, associates, and store leadership.
• Fast-paced environment with changing priorities and time-sensitive deadlines.
• Flexible schedule including mornings, evenings, weekends, and holidays as business needs require.

Success Measures

• Achievement of department sales and productivity goals.
• High order accuracy and on-time fulfillment performance.
• Strong customer satisfaction results.
• Effective labor management and operational efficiency.
• Compliance with food safety and operational standards.
• Employee engagement, training, and retention.
• Consistent execution of company service and fulfillment standards.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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