Assistant Home Shopping Manager

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Purpose

The Assistant Home Shopping Department Manager supports the Home Shopping Department Manager in overseeing all aspects of online order fulfillment, customer satisfaction, associate development, and operational performance. This position assists in managing daily department operations, ensuring accurate and timely order selection, maintaining productivity standards, and delivering an exceptional omnichannel customer experience.

Key Responsibilities Department Operations

• Assist in coordinating daily home shopping operations, including order picking, staging, and customer order handoff.
• Ensure customer orders are selected accurately and completed within established service standards.
• Monitor order volume and allocate labor resources efficiently to meet business demands.
• Ensure all online orders are properly prepared, staged, and delivered according to company procedures.
• Assist with managing workflow and resolving operational challenges to maintain productivity goals.
• Maintain department organization, cleanliness, and operational readiness.

Customer Service

• Deliver outstanding customer service and support a positive online shopping experience.
• Respond to customer inquiries, concerns, substitutions, and order-related issues professionally and promptly.
• Assist in resolving customer complaints and service recovery situations.
• Promote customer satisfaction through order accuracy, timeliness, and quality standards.
• Support customer loyalty initiatives and digital shopping programs.

Leadership & Team Development

• Assist with training, coaching, and developing Home Shopping associates.
• Provide daily direction and support to department team members.
• Monitor productivity, accuracy, and performance expectations.
• Help create a positive work environment focused on teamwork and accountability.
• Assist with scheduling and staffing to support operational requirements.
• Assume leadership responsibilities in the absence of the Department Manager.

Inventory & Quality Management

• Ensure products selected for customer orders meet company freshness and quality standards.
• Monitor out-of-stock products and support effective substitution practices.
• Assist with inventory accuracy and department shrink reduction initiatives.
• Collaborate with store departments to resolve inventory availability concerns.
• Maintain quality control processes throughout order fulfillment operations.

Safety & Compliance

• Ensure compliance with company policies, food safety requirements, and operational procedures.
• Maintain a safe work environment and promote safe operating practices.
• Ensure proper handling of refrigerated, frozen, and perishable products.
• Support compliance with labor, safety, and company operational standards.
• Protect customer information and maintain data confidentiality.

Financial Performance

• Assist in achieving departmental sales, labor, productivity, and customer satisfaction goals.
• Monitor labor utilization and operational efficiency.
• Support shrink reduction and expense control initiatives.
• Review department metrics and implement improvements to enhance performance.
• Contribute to the achievement of overall store and department objectives.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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