Assistant Guest Service Manager

Skybridge Seattle Airport Hotel

17338 International Blvd.

Seattle, WA 98188

ASSISTANT GUEST SERVICE MANAGER

The Skybridge Seattle Airport Hotel is seeking an Assistant Guest Service Manager to join our team. The Assistant Guest Service Manager ensures a superior guest experience by efficiently managing front office operations while maximizing hotel profitability. Oversees and assists with coordination of front office operations while providing outstanding guest service to arriving, departing and in-house guests by delivering accurate and timely information and services and maintaining a professional, friendly and helpful demeanor at all times.

ABOUT US

At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities.

We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent.

STATUS:

• Full-time

SCHEDULE:

• Variable schedule; Must be available weekends and holidays

RATE OF PAY:

• $25.99 to $28.22 per hour/DOE

SUPPLEMENTAL PAY:

• Individual incentives and Bonus Programs

BENEFITS AND PERKS:

• Paid Time Off
• Holiday Pay
• Paycheck Advancement Program
• Hotel Travel Discounts
• Supplemental Insurance
• Employee Assistance Program
• Employee Meals

For eligible employees:

• Insurance - Medical, Dental, Vision, Life and AD&D
• 401(k) Plan with Employer Match

QUALIFICATIONS:

Knowledge of:

• Principals of quality service delivery and providing outstanding customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction
• Standard cash handling procedures
• Front office operations and emergency procedures
• Property management system and downtime procedures

Skills and Ability to:

• Successfully lead, motivate and train staff
• Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs
• Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely
• Add, subtract, multiply and divide quickly and accurately
• Effectively use standard office equipment such as computers and related software, printers, photocopier, fax and multiple line telephone system
• Meet attendance requirements with dependability and consistency
• Maintain a neat and clean appearance to meet hotel standards and represent the hotel positively
• Manage one's time in order to meet productivity standards
• Multi-task and maintain composure while handling frequent interruptions

Education and Experience

• High school diploma or equivalent
• One year experience in a customer service supervisory position or a minimum of three years front office experience in a hospitality environment

PHYSICAL REQUIREMENTS:

Medium Work - exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

This work requires the following physical activities: Standing, pulling, grasping, seeing, crouching, lifting, hearing, reaching, pushing, repetitive motions, talking.

Drug Free Workplace, Equal Opportunity, E-Verify Employer