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Description
Job Summary:
Bourbon & Bones Old Town, is seeking a highly skilled experienced and dedicated Assistant General Manager to deliver exceptional service and dining experiences to our guests to join the team. As the Assistant General Manager, you will play a key leadership role in delivering an exceptional dining experience while supporting the General Manager in overseeing daily restaurant operations, developing a high-performing team, and driving financial results.
The ideal candidate has a strong background in upscale dining, fine dining, or high-volume steakhouse operations and understands the importance of elevated hospitality, attention to detail, service standards, and creating memorable guest experiences.
This position requires a hands-on leader who leads by example, develops talent, maintains operational excellence, and holds the team accountable to the highest standards.
Supervisory Responsibilities:
- Assist the General Manager in overseeing all daily restaurant operations.
- Hires and trains restaurant staff.
- Organizes and oversees the staff schedules.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees in accordance with restaurant policy.
Duties/Responsibilities:
- Deliver an exceptional and personalized guest experience consistent with upscale steakhouse standards.
- Build relationships with guests and VIP clientele.
- Professionally resolve guest complaints and service recovery opportunities.
- Ensure management presence and engagement throughout every shift.
- Maintain elevated standards of hospitality, professionalism, and service execution.
- Assist in achieving restaurant sales, profitability, and operational goals.
- Monitor labor costs, food costs, beverage costs, and controllable expenses.
- Review sales trends and identify opportunities to improve performance.
- Assist with budget management and financial reporting.
- Ensure proper cash handling, POS procedures, and financial controls.
- Identify opportunities to increase revenue, improve efficiency, and maximize profitability.
- Ensure compliance with all federal, state, and local health and safety regulations.
- Maintain food handling, sanitation, and alcohol service standards.
- Ensure proper food storage, temperature controls, and cleanliness.
- Maintain compliance with company policies and employment practices.
- Promote a safe and respectful workplace for all employees and guests
Requirements
Required Skills/Abilities:
- Minimum of 3-5 years of restaurant management experience.
- Previous experience as an Assistant General Manager, Restaurant Manager, or equivalent leadership role preferred.
- Must be eighteen years old.
- Proven track record of success in managing all aspects of restaurant operations, including staff management, financial performance, and guest satisfaction.
- Strong leadership and interpersonal skills to motivate and inspire the team.
- Exceptional customer service and communication skills to engage with guests and resolve issues effectively.
- Proficient in financial analysis, budgeting, and cost control measures
- Detail-oriented with excellent organizational and time-management abilities
- Ability to thrive in a fast-paced and high-pressure environment, making sound decisions quickly.
- In-depth knowledge of food and beverage industry trends, best practices, and regulations
- Preferred Sommelier Level 1 or the equivalent
- Title 4 Manager Certification
- Excellent communication and time- management skills
- Must be able to work flexible hours, including evening, weekends, and holidays.
- Must have a valid Food Handlers Certification
- Must have an Alcohol Service Licensing or certification.
System Used:
- Aloha (point of Sales)
- Hot Schedule (Employee scheduling)
- Paylocity (HR, Payroll, and Employer Information)
- Restaurant 365 (inventory Management & Reporting)
- Plate IQ (invoicing & Payments)
- Open Table (Reservation & Seating Application)
- Microsoft Office
Education and Experience:
- 10 years Management experience with 3 years as the role of General Manager, preferably in fine dining or upscale steakhouse establishments
- Culinary degree or equivalent certification preferred.
Physical Requirements:
- Prolonged periods of standing and working in a kitchen.
- Exposure to extreme heat, steam, and cold is present in a kitchen environment.
- Must be able to lift up to 50 pounds at times.
- Must be able to work late nights and unpredictable hours.
- Manual dexterity to cut and chop foods and perform other related tasks.
Benefits & Perks:
- PTO
- Dining Discounts - 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & Bones
- Corporate Shoe Program through Shoes for Crews and Skechers
- Competitive Pay
- Flexible Scheduling
- 401(k)
Full - Time employees are eligible for the following additional benefits:
- Medical & Prescription
- Dental & Vision
- Health Saving Account (HSA)
- Wellness Program
- Discount Pet Care Plan