Assistant General Manager

The Assistant General Manager supports the General Manager in owning the daily performance, culture, and guest experience of CALA. Support inventory processes in coordination with Bar Manager and BOH leadership.

Benefits:

• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

Department: Front of House (FOH)
Reports To: General Manager
Location: CALA Scottsdale
Compensation: $70k+ per year


Position Summary
The Assistant General Manager supports the General Manager in owning the daily performance, culture, and guest experience of CALA. This role is operationally hands-on and floor-driven. The AGM is responsible for executing standards, coaching managers and hourly team members, and ensuring the restaurant operates with consistency, urgency, and polish. The AGM is a culture carrier and accountability partner. When the GM sets direction, the AGM ensures it is executed flawlessly.

Operational Leadership

• Lead service shifts with visible, proactive floor presence.
• Ensure Sequence of Service is executed consistently across all FOH roles.
• Support pacing, table management, and guest flow during peak hours.
• Step into service recovery situations immediately and professionally.
• Monitor service timing, ticket flow, and overall dining room energy.

Team Development

• Assist in hiring, onboarding, and training FOH team members.
• Coach in real time during service — tone, posture, sales language, urgency.
• Conduct follow-up training and performance documentation as needed.
• Reinforce menu knowledge, wine education, and upselling standards.
• Hold team members accountable to grooming and uniform policies.

Financial & Administrative Support

• Assist with labor management and shift coverage.
• Monitor daily sales, comps, voids, and discounts in Toast.
• Protect profitability by reducing errors and preventing waste.
• Support inventory processes in coordination with Bar Manager and BOH leadership.

Guest Experience Ownership

• Conduct table touches throughout every shift.
• Build relationships with VIP and repeat guests.
• Ensure brand ambiance standards: lighting, music, cleanliness, scent, temperature.
• Maintain a calm and commanding presence during high-volume periods.

Skills & Qualifications

• 3+ years of upscale dining management experience.
• Strong floor leadership presence.
• Working knowledge of Toast POS.
• Excellent communication and coaching ability.
• Ability to manage multiple priorities in high-pressure environments.
• Wine and spirits knowledge preferred.
• Arizona Food Handlers and Manager Certification (required).

Physical & Scheduling Requirements

• Ability to stand and move for extended shifts.
• Nights, weekends, and holidays required.
• Ability to lift up to 40 lbs when necessary.
• Must maintain consistent floor presence during peak service.

The Americano Leadership Standards

• Execute with urgency and precision.
• Coach privately, praise publicly.
• Protect the guest experience without hesitation.
• Hold standards without compromising warmth.
• Lead with Caring, Likable, Inviting, Value, and Entertain in mind.