Assistant General Manager

Company Overview

Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community.

Club Pilates is currently established in 38 states and 2 countries. Class formats target a wide range of clients' needs – from young to more senior and beginner to advanced. Club Pilates was one of the first studios to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes. Club Pilates has already sold 750 territories throughout the United States and Canada. Its over 2200 instructors provide over 17 million workouts a year to tens of thousands of members. Club Pilates has been recognized in Inc Magazine's Inc. 500 and Inc. 5000 List two years in a row as well as Entrepreneur Magazine's Franchise 500 two years in a row. For more information, visit www.clubpilates.com

Summary

The AGM primarily assists the General Manager (GM) And or with the Studio Manager (SM)   with studio functionality, sales execution, staff oversight, and retention efforts. Also works closely on event planning, social media management, and team development activities. Club Pilates prioritizes career advancement within the organization and seeks to offer unlimited growth potential to those who thrive. 

Key Responsibilities Include (but are not limited to)

Sales & Membership

• Execute and enforce the studio's sales process (lead generation, follow-up, closing)
• Maintain personal sales performance and support team goals
• Achieve 60% conversion rate for intro classes
• Lead intro classes and build member relationships
• Ensure GMOS (Goals, Motivation, Obstacles, Schedule) are gathered for quality interactions
• Contact new leads within 5 minutes of inquiry

Member Experience & Retention

• Resolve member issues and billing concerns
• Run biweekly retention reports (Lost Sheep, Past Dues, Club 100/250/500/1000)
• Maintain positive energy and team morale
• Ensure PATH & CARE standards are upheld

Studio Operations

• Maintain retail inventory and drive merchandise sales
• Ensure studio cleanliness and retail presentation
• Schedule and staff studio appropriately
• Oversee daily performance of sales reps and support staff in daily operations

Team Development & Events

• Support SM in planning and executing in/out-of-studio events
• Manage studio social media presence
• Lead sales workshops and roleplays
• Develop personal selling skills

Reporting & Communication

• Run weekly reports: Club 100, expired/expiring credit cards
• Communicate studio/staff issues to RM & SM
• Escalate member/staff concerns as needed

Qualifications & Skills

• 2+ years of experience in sales and management  (retail, fitness, or service industries).
• Proven ability to drive revenue and exceed sales targets.
• Strong leadership and team management skills to create a high-performance sales environment.
• Excellent communication and negotiation skills, with fluency in English.
• Highly organized with proficiency in CRM systems, sales tracking tools, and studio management software (preferred).