The Assistant General Manager is the driving force behind all birthday parties and special events at Do The Beach. This role blends creativity, organization, and leadership to deliver exceptional, memory-making experiences for families. From booking to execution, the Assistant General Manager oversees every detail to ensure our events reflect our mission-bringing imaginative, joy-filled experiences to life in a safe and inclusive environment.
Core Responsibilities
Event Planning & Execution
- Coordinate, schedule, and manage all birthday party and special event reservations through Roller.
- Create engaging, enthusiastic environments where guests feel celebrated and valued.
- Oversee event setup, breakdown, and cleanliness of party areas.
- Lead party logistics including pizza orders, daily party schedules, and final confirmations.
- Maintain regular communication with management on upcoming events and updates.
Team Leadership
- Supervise all party staff, including the Party Team Lead.
- Ensure party sheets and reports (e.g., pizza spreadsheet) are completed accurately and on time.
- Provide ongoing support, training, and guidance to event staff for consistent quality and service.
Inventory & Supplies
- Manage inventory and ordering of all party-related supplies, decorations, and equipment.
- Verify supplies are available and prepared for each event.
Marketing & Guest Relations
- Collaborate with the Marketing team to promote events, drive party bookings, and implement campaigns.
- Develop and manage a post-event follow-up and referral program using Roller/Patch.
- Serve as the point of contact for all birthday-related guest questions, supporting both staff and guests.
Point of Sale & Cash Handling
- Process party deposits and transactions using the POS system.
- Manage till operations including cashing in/out, change requests, and reporting variances to the GM.
Additional Duties
- Assist in front desk operations during events as needed.
- Oversee daily opening and closing procedures and reports.
- Perform other duties as assigned by the General Manager.
Skills & Qualifications
- Exceptional organizational and time-management skills.
- Creative thinker with a guest-first mindset and a passion for event planning.
- Effective communicator-friendly, clear, and confident.
- Ability to manage multiple tasks under pressure with accuracy and composure.