The Assistant General Manager runs day-to-day operations at the Germantown Inn and owns the guest experience from start to finish. You'll be the person guests and the innkeeper team turn to — greeting arrivals, handling check-in and check-out, resolving issues on the spot, and finding ways to make every stay memorable. This is a hands-on, independent role for someone who loves hospitality and thrives working on their own.
What You'll Do
Guest Experience
- Act as Manager on Duty, serving as the main point of contact for guests during your shift.
- Greet guests, manage check-in/check-out, and step in for breakfast or other guest touchpoints as needed.
- Create memorable moments — special amenities for celebrations, local recommendations, and hands-on help booking reservations.
- Resolve escalated guest issues calmly and in person, looping in the Director when needed.
Team & Operations
- Serve as the main point of contact for the innkeeper team and build their weekly schedule.
- Coach the team on service and brand standards, and lead training for new hires and process updates.
- Partner with the Director of Guest Experience on SOPs and team performance.
Property Standards
- Confirm the cleaning team arrives and cleans each room to Hallson's standard, and personally inspect rooms afterward.
- Report maintenance issues to the Operations team and walk the lobby and grounds to keep the property guest-ready.
Sales & Events
- Serve as the main point of contact for sales and event inquiries, from first contact through execution.
- Coordinate logistics with the innkeeper team and vendors, and be present for events as needed.
Requirements
Schedule
This is a salaried, in-person role based on-site at the Germantown Inn — candidates must be local to Nashville. Shifts typically start in the afternoon (around 1–3 PM) and run into the evening; hours flex around events and Inn needs.
What We're Looking For
- A genuine passion for hospitality — someone who loves guests and finding ways to make their stay unforgettable.
- A self-starter who's comfortable working independently and making decisions on the spot; this role runs solo most of the time.
- Strong written and verbal communication skills.
- Experience in hospitality, hotel, or boutique inn operations preferred; scheduling and sales/events experience a plus.
- Comfortable learning multiple technology and property management platforms (e.g., Guesty, SuiteOp, Conduit).
- Local to Nashville, TN.
Benefits
Compensation & Benefits
- Annual Salary: Based on experience and achievement.
- Paid time off, such as PTO, sick days, and vacation days
- Health, dental, and vision insurance
- Short-term disability insurance
- 401(k) option
- Employee recognition programs