The Assistant General Manager (AGM) supports store operations and merchandising to ensure an exceptional customer experience and operational efficiency.
Essential duties include opening and closing the store, supervising departments such as Receiving, Customer Service, Maintenance, and Sales through Group Sales Managers, and ensuring staffing, training, and performance evaluations.
They collaborate with support staff on merchandise assortment and inventory, implement marketing initiatives, maintain visual standards, and monitor financial performance to meet company goals.
The AGM manages store assets, audits reports, oversees cash handling, and enforces operational procedures. They develop sales and payroll plans, analyze business data, and ensure a safe, organized environment.
Customer service is prioritized by assisting shoppers and promoting programs. They partner with HR for hiring, training, performance management, and conflict resolution.
Qualifications include 5+ years in high-volume management, strong interpersonal and leadership skills, financial acumen, and proficiency with relevant systems. The role involves physical activity, travel, and independent judgment within company policies.
Full-time benefits include health coverage, retirement plans, paid time off, discounts, and more.