Job Title: Assistant General Manager (AGM)
Company: Hampton Inn by Hilton
Location: Georgetown, KY
Job Type: Full-time
Job Summary
We are seeking an energetic, leadership-driven Assistant General Manager to join our team in Georgetown, KY. You will work closely with the General Manager to oversee daily operations, lead a dedicated team, and maintain the high standard of hospitality that the Hampton Inn brand is known for. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences.
Key Responsibilities
- Lead Daily Operations: Oversee front desk, housekeeping, maintenance, and the breakfast area to ensure smooth daily workflows.
- Team Management: Recruit, train, schedule, and mentor hourly staff while fostering a positive and collaborative work culture.
- Guest Satisfaction: Resolve guest feedback proactively and maintain top-tier guest satisfaction and cleanliness scores.
- Financial Oversight: Assist the General Manager with inventory control, labor budget management, and vendor invoices.
- Brand Compliance: Ensure the property strictly adheres to Hilton Quality Assurance (QA) standards and safety audits.
Qualifications
- Experience: 2+ years of hotel operations experience, with at least 1 year in a hospitality supervisory or management role.
- System Skills: Experience with Hilton’s PeP (Property Engagement Platform) is highly preferred.
- Schedule: Required availability for weekends and some holidays.
- Education: High school diploma or equivalent required; Hospitality or Business degree preferred.
Benefits
- Competitive salary based on experience.
- Paid time off (PTO) and holiday pay.
- Medical, dental, and vision insurance options.
- Hilton Team Member Travel Program discounts worldwide.