Assistant General Manager

On-boarding and training oversight of all new hires in FOH positions (bartender, server, back server, runner, barista, host); coordinate with Head Bartenders to schedule bar-specific training; coordinate with Lead Barista on café-specific training. The Assistant General Manager ensures the day-to-day business operations runs smoothly and assists with training, recruiting, human resources, administrative duties and compliance.

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts

Assistant General Manager
 
Position Overview
The Assistant General Manager ensures the day-to-day business operations runs smoothly and assists with training, recruiting, human resources, administrative duties and compliance.  
 
The Assistant General Manager reports to the General Manager and Operations Director and is expected to work in tandem with other FOH Management, Leads and Staff.  
 
Core Duties & Responsibilities:
     Organize, run and supervise smooth and efficient daily operation and efficient daily opening and closing shifts, ensuring an exceptional patron and employee experience
     Provide guidance and leadership to hourly and management teams while fostering our Core Values
     Assist GM in managing costs and driving sales in support of financial goals
     Partner with GM and management team to interview, hire, onboard, train, supervise and develop employees
 
Teamwork & Communication
     All leadership positions are expected to adhere to our guiding principle of Leadership, Managing, and Accountability (LMA)
     Provide a strong sense of leadership in all Gin & Luck activities – lead by example
     Encourages and builds mutual trust, respect, and cooperation among teammates/staff
     Establishes guidelines so employees understand expectations and parameters
     Maintain effective communication with ownership, management, leads, and all staff
     Maintain a reasonable response time for all communication; at minimum, a confirmation (by email, slack, text or call) same day with a timeline in regard to a full response
     Meetings: weekly L-10 attendance in person or by phone, monthly meeting cadence with FOH Leads, quarterly meeting cadence with all FOH staff
     Maintain a reasonable schedule with flexible availability. 5 days on, 1 day on a call, one day off, early mornings, late nights and holidays
     As a key ambassador for Gin & Luck, act in a professional manner and represent the bar graciously whether you are in house, traveling on behalf of the company, or at industry events
 
Service Standards
     Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service. offerings; build relationships with preferred patrons; maintain good community relations
     Respond immediately and directly to all customer complaints. Every negative comment or reaction will be addressed by a manager and no customer leaves unhappy
     Implement company policies and standard operating procedures (SOP)
     Daily monitoring of staff appearance, cleanliness, arrival time, tools etc.
     Establish sanitation standards and procedures that comply with health and legal regulations with the advice of the company
     Assist management team in the creation of daily and weekly cleaning duties as well as open and closing responsibilities for each FOH position
     Monitor all FOH positions in opening and closing responsibilities and service standards
     Along with the GM and EC, implement and oversee floor staff programming (service and hospitality standards) to ensure all aspects are met and exceeded
     Be capable of covering any floor position when needed (for emergency purposes only)
     Monitor restaurant and kitchen flow in regard to timeliness during business hours
     Assist in the oversight of all daily/nightly operations, all spaces, FOH/BOH/Bar at all times
     Oversight of quality control of food, beverage and service offerings
     Monitor service standards and implement service-related training
     Event oversight and execution when necessary. Includes: communication with Event Coordinator, pre-shift, host communication, set up and breakdown, billing and service execution, ensure client satisfaction
 
Administrative Duties
     Meet with the admin and leadership team monthly to review P&L’s and ensure all targets are being hit and proactively plan improvements
     Participate in marketing initiatives and activations as needed
     Opening and/or closing manager duties; reports, money, shift reports, closing of all Death & Co. spaces
     Oversite of daily labor costs with direction from GM and Executive Chef
     Support General Manager (GM) in hiring of all FOH positions led by the 5 Death & Co. core values
     Oversight of Floor Managers and Head Bartenders and Leads
     Assist in maximizing company profitability with a target margin consistent with annual projections. Establish and monitor financial cost controls
     On-boarding and training oversight of all new hires in FOH positions (bartender, server, back server, runner, barista, host); coordinate with Head Bartenders to schedule bar-specific training; coordinate with Lead Barista on café-specific training. Utilize Floor managers for test and quiz writing and grading as necessary
     Administer bi-annual check-ins and annual reviews
     Implementation of staff education (product knowledge and tastings, menu changes, service standards, purveyor visits, quizzes etc.)
     Responsible for nightly pre-shift and education with direction from GM and EC. o Menu design and coordination
     Assist in the implementation of purveyor collaborations and programming
     Ensure reports are sent each day for all departments – respond to all immediate action items noted in reports
     Handle all TOCK reservation system maintenance and operation. Train staff on how to best utilize the TOCK system (hosts and all auxiliary staff)
     Back of house Lightspeed POS maintenance
     Scheduling of all D&C FOH staffing (including events staff) to be put into R365 no later than Tuesday for the up-and-coming month (4-weeks out)
     New Hire Training program oversight (trainees, timelines, tests etc.)
     Assist GM to monitor, evaluate, record and respond to customer reviews via email, phone and online apps
     Implement disciplinary action with supervision from General Manager when necessary
 
Nightly Floor Responsibilities
     Monitor flow of guests to tables and bar
     Monitor timeliness of food and beverage arrival at table
     Monitor service standards
     Engage with customers
     Assist staff when and where needed, if someone is in the weeds that is where the manager should be or that is where the manager should send help
     Constantly read the body language of our guests
     Constantly read the body language of our staff
     Run food, run drinks, bus tables, water tables, re-water tables, expo drinks, greet guests, take food and drink orders
 
Human Resources
     Communicates performance expectations in accordance with job descriptions for each position
     Coaches and counsels employees regarding performance on an on-going basis
     Ensures employees are treated fairly and equitably; strives to improve employee retention
     Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns
     Ensures recognition is taking place across areas of responsibility
 
Physical Demands
     The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations

 
Required Qualifications: 
     3+ years of proven management experience in a reputable establishment
     Highest levels of EQ and discretion
     Ability to lead and develop teams
     Experience with inventory and FOH/BOH systems
     In-depth knowledge of restaurant operations, including front-of-house and back-of-house functions
     Strong leadership, interpersonal, and communication skills with the ability to motivate and inspire a diverse team
     Excellent organizational and multitasking abilities to prioritize tasks and meet deadlines in a fast-paced environment
     Outstanding communication skills with the ability to interact effectively with customers and team members
     Excellent customer service and problem-solving abilities
     Flexibility in working hours, including early mornings, evenings, weekends, and holidays
     Patience and adaptability
     Self-motivated and a team player
     High ethics, hard worker, and a great sense of humor 
 
Desired Qualifications: 
     2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
     2+ years of AGM experience in a high-volume establishment
     3-4 years of supervisory experience
     Have sufficient skills, knowledge and personality to provide a memorable experience for our patrons
 
Demonstrate the Core Values of Gin & Luck
     Curiosity: We learn and improve through active observation and creative problem solving.
     A.B.K.: We anticipate, prepare and execute with intention.
     Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end.
     Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us.
     Connection: We build relationships through intuition, empathy, and transparency
 
What We Offer: 
Gin & Luck strives to create a welcoming, nurturing and understanding culture. We want all employees to feel valued through their work/life balance and compensation. Compensation range for this position is $82,000 - $85,000.  Medical, dental, vision, 401k and life insurance are included in our benefits package for full-time/part-time employees. 
 
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender identity, sexual orientation, age, religion, disability status, protected veteran status, or any other characteristic protected by law.
 
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion