Assistant General Manager Job Purpose: Supports and directs the Management Teams in assigned restaurant through role-model leadership of the Company’s Core Values. Maintains restaurant Consistency by managing overall operations for the restaurant by focusing on Systems, Guest Count/Value, People, and EBITDA. The path to General Manager is through the AGM Program. Job Responsibilities: - Manages restaurant operations by directing and coordinating activities consistent with established goals, objectives, and policies
- Implements programs to ensure attainment of business plan for growth and profit.
- Provides direction and structure for Management Team and hourly Team Members.
- Coaches and develops FOH and BOH teams to work in unison for the benefit of the Guest.
- Implements improves processes and management methods to generate higher ROI and workflow optimization.
- Identifies any operational issues and gives timely feedback to the team so they can impact the operational opportunities.
- Validates and teaches all brand systems to Team Members so they may achieve Company goals.
- Works with District Manager and General Manager to set operational goals and follow-up plans for subordinate Managers. Directs and holds the Managers accountable for these goals.
- Achieves budgeted goals for each accounting period, meeting EBITDA goals.
- Ensures Guests consistently receive high quality food and service in accordance with brand standards.
- Enforces sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
- Develops, implements, and reviews Local Store Marketing to increase Guest counts.
- Review Shopper Report and InMoment trends and develops targeted corrective action steps with the Management team to impact all deficiencies.
- Other duties as assigned
Qualifications: - Must be 21 years of age or older
- Bachelor’s degree, or work history experience equivalent
- Must have strong P&L, budget, and sales forecasting experience
- Ability to prioritize and balance multiple tasks simultaneously
- Ability to cope with pressure, multiple deadlines, and working under pressure
- Ability to develop high-performing, cohesive teams
- Ability to work effectively and cooperatively with fellow Team Members
- Excellent oral and written communication skills
- Possess the ability to motivate and maintain effective working relationships with all Team Members
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