The Director of Rooms at The Lantern Columbia will oversee all aspects of the rooms division, including guest services, housekeeping, valet, engineering,and front desk operations. This inspirational leadership position requires a strong focus on guest satisfaction, adherence to standards, and operational efficiency. The best candidate will exhibit patience, tolerance, and compassion as a portion of the Rooms Division team will have a disability as The Lantern Columbia will train and employ individuals with intellectual and developmental disabilities.
Responsibilities:
- Lead and inspire the rooms division team to meet objectives as a hotel, an employer, and a community pillar.
- Role model the behaviors needed for an exceptional guest and team member experience.
- Implement and execute systems and processes to deliver a clean and organized hotel and a seamless guest experience.
- Be hands-on, jump in to help the team when needed while balancing executive-level responsibilities.
- Set the weekly schedules in accordance with forecast. Publish in a timely manner.
- Deliver this defined guest experience while meeting payroll and other expense ratios.
- Provide team members with "feed forward" and take a vested interest in their development.
- Participate in the Senior Leadership Group in setting the path forward for The Lantern Columbia.
Requirements:
- Prior experience in rooms division management.
- Strong leadership, administrative, and communication skills.
- Desire to improve self and team, daily. "BTTY".
- Ability to work collaboratively with a diverse team.
- Patience. Tolerance. Compassion. Love.
Benefits:
- Competitive salary of $65,000.00 per year paid bi-weekly
- Health insurance and retirement plans.
- Paid time off and holidays
About the Company:
The Lantern Columbia is a luxury hotel located in the heart of Columbia, SC. We pride ourselves on providing exceptional service and unforgettable experiences to our guests. Join our team and be a part of creating memorable moments for our visitors.
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