Reports To: Restaurant General Manager
Supervises: Restaurant Managers, Supervisors and Team Members
Location: Castle Rock, Colorado
Salary Range: $52,000 - $57,000
Major Objectives:
- Serve as support for Service Manager, Supervisors, and Team Members.
- Responsible for ordering and inventory within budgetary compliance.
- Recruit, hire, and train team members and produce weekly schedules.
- Ensure back of house is consistently meeting company standards and working towards growth.
- Oversee planning and execution of group business, special events, and buyouts
Specific Duties and Responsibilities:
- Understand and implement policies, procedures, standards, specifications, and training programs.
- Follow and enforce restaurant expectations regarding team members and communicate needs for prompt, fair, and consistent corrective action for violations to the management team.
- Follow labor plans and staffing matrices for hiring and schedule writing.
- Maintain responsibility for financial performance directly impacting restaurant operations.
- Research, fully understand, comply, and enforce federal, state, county, and municipal regulations pertaining to restaurant operations; including company standards.
- Recruit, build, and coach teams to continuously grow in operations and professional development.
- Engage in timely performance feedback conversations with managers and team members.
- Execute training programs as outlined by company standards and local regulations.
- Achieve company objectives in sales, service, quality, appearance of facility, and sanitation/cleanliness through training of team members and creative a positive and productive working environment.
- Drive guest traffic by developing, planning, and carrying out restaurant marketing, advertising, promotional activities, and boots on the ground initiatives.
- Check in on guests to enquire about food quality and service.
- Ensure that all food and beverage items are consistently prepared and served in adherence with company recipes, portions, and cooking expectations.
- Create an environment where guests feel welcome and are given responsive, friendly, and courteous service.
- Resolve guest dissatisfaction with professionalism and in accordance with company standards.
- Receive products in the correct unit, count, and condition. Rectify non-compliance.
- Control cash and related receipts and reports by adhering to cash handling procedures in accordance with company expectations.
- Any other duties/tasks as assigned.
Qualifications:
- Be able to reach, bend, stop and frequently lift, push, and pull up to 50 pounds.
- Be able to work in a standing position for long periods of time and in fluctuating temperatures due to the need to enter the freezer, be on the cooking line, and outdoors on the patio space.
- Be 21 years of age.
- Have knowledge of service, food and beverage, generally involving at least three years of FOH operations and/or supervisory positions.
- Understand cooking times, temperatures, and processes.
- Ability to work in any position in the restaurant for extended periods of time.
- Possess math skills for understanding financial statements and have the ability to operate a cash register and POS system.
- Must obtain certifications as required by company policy.
Prerequisites:
- Consistently detail oriented
- Strong organization skills
- Ability to recognize personal shortcomings
- Excellent verbal and writing skills
- Ability to listen and understand intents and goals
- Ability to think creatively and with innovation
- Professional judgment and discretion that comes from experience in working with customer services, internal teams, and third-party consultants • Proficiency in Microsoft Office Suite
- Analytical skills to forecast and identify trends and challenges
Pre-Prerequisites:
- Positive attitude
- Highly organized and efficient multi-tasker
- Relentless problem-solving skills
- Will never claim the work of others as their own
- We are trend setters and standards breakers. Our intent to consistently surprise our audiences by being excellent
- Ability to anticipate
- Understanding the difference between causation and correlation
- We are all broom pushers. Every member of our team is willing to work and support at all levels