Assistant General Manager

Great people make great properties. As an owner, operator and developer of thriving retail centers in the nation's top markets, Macerich offers opportunities to work, grow and develop your unique talents. Apply now to help us shape the future of retail real estate while building a meaningful, rewarding and balanced career.

About the Role:

The Assistant General Manager (AGM) is a developmental role designed to support the General Manager while gaining the skills experience and strategic perspective required to become a future General Manager (GM). The AGM assists with day-to-day operations, property initiatives, team leadership and cross-departmental collaboration while progressively taking on greater responsibility as proficiency grows. Working alongside the GM the AGM helps champion Macerich corporate initiatives, supports community and retailer partnerships and contributes to delivering an exceptional experience for tenants, guests and stakeholders.

This position is part of the Manager-in-Training program, which has the intention of promoting candidates to a General Manager role within 1- 2 years, if the candidate remains employed, expectations of the program are met, and there exists a suitable open role. If they are, this may require you to relocate to that role, which may be located anywhere within the United States. If at that time, you are not willing or able to relocate, there may not be another open role, which may result in separation of employment at that time. In accepting this Manager in Training role, you understand and acknowledge that your eventual working location is undetermined and, while preferences can be expressed, all location assignments are ultimately dictated by Company need, so no particular regions or locations are promised or guaranteed.

The successful candidate must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

What You Will Do:

Strategic Leadership & Property Operations

• Support the General Manager in developing a strong understanding of the asset market competition and stakeholder dynamics
• Assist in executing the property's Five-Year Business Plan (5YP) learning to identify long-term opportunities and understanding strategic decision-making
• Help cultivate a positive workplace culture by supporting the GM in setting expectations communicating goals and monitoring performance
• Participate in developing and managing annual and multi-year operating and capital budgets and assist in analyzing financials to learn strategic fiscal management
• Contribute to maintaining a customer-focused shopping environment by supporting operational efficiencies, guest experience initiatives and resource-maximizing strategies
• Support cross-departmental collaboration-learning how to align on-site property priorities with corporate stakeholders and company KPIs
• Assist in managing operations service partners, vendor relationships and capital projects with a learning focus on ROI efficiency and sustainability
• Follow and help maintain compliance with safety environmental and accessibility regulations while learning regulatory requirements
• Participate in building and maintaining relationships with civic regulatory partners- observing and learning from the GM's interactions

Asset Management Collaboration

• Support the GM in aligning property-level strategies with portfolio and 5YP objectives
• Assist in tracking and communicating capital needs leasing updates and redevelopment priorities
• Provide support in gathering and sharing market and tenant insights that inform broader asset strategies

Leasing Partnership

• Assist the GM in identifying local revenue opportunities such as sponsorships non-traditional uses and short-term leasing
• Support lease administration tasks including rent collection adherence to lease terms and communication with tenants to resolve operational matters
• Provide operational insights to Leasing and Specialty Leasing teams as directed by the GM

Marketing Support & Collaboration

• Assist the GM in providing strategic oversight of marketing initiatives to ensure alignment with Foundational and Strategic Marketing priorities
• Support the Marketing Manager's execution of programs that elevate tenant relations community engagement and traffic/sales performance
• Help integrate marketing efforts with leasing operations and tenant objectives to promote cohesive property results
• Learn to evaluate marketing performance using key metrics such as campaign impact tenant participation and alignment with 5YP goals

Must be able to return to the property within 30 minutes due to unforeseen circumstances or emergencies.

The Employer retains the right to change or assign other duties to this position.

What you bring:

• 2-4+ years of experience in shopping center management, hospitality, retail operations or related fields
• Bachelor's degree in Business, Real Estate or a related field preferred
• Demonstrated potential for leadership
• Foundational financial skills with interest in developing budgeting forecasting and analytical capabilities
• Strong interpersonal and communication skills and ability to build relationships with tenants, teams and partners
• Curiosity adaptability and a desire for continuous learning and career advancement
• Ability to thrive in a fast-paced dynamic environment with competing priorities

Macerich's Total Rewards:

• Best-in-class benefits with affordable employee contribution levels
• Paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually
• 401(k) match with immediate vesting
• Ability to purchase company stock at a 15% discount
• 24 paid volunteer hours and employer charitable match
• Employee Assistance Program
• Career-development resources
• Comprehensive wellness program including ClassPass memberships
• And more…

At Macerich, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. To that end, we do believe in a healthy work/life balance and are proud to offer Remote Fridays for our Corporate offices and Forever Fridays for our Retail Properties.

The compensation for this position is determined based on several factors, including the candidates experience, qualifications, and the specific requirements of the role. Final salary offers will be discussed during the interview process and will reflect the candidates skills and the companys compensation structure.

Who We Are:

Macerich is one of the countrys leading owners, operators, and developers of major retail real estate (NYSE:MAC). Our high-quality retail properties in many of the most affluent and densely populated U.S. markets set Macerich apart. By bringing communities together, we create long-term value for our shareholders, partners and customers. As we work together to achieve our mission, our shared values drive our progress: Excellence, Relationships, Optimism, Integrity, Empowerment and Fun.

Macerich is an Equal Opportunity Employer committed to employing a diverse workforce. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status or disability.