The Assistant General Retail Manager at Good Day Farm plays a pivotal role in supporting the overall management and operations of the retail facility. This position requires a combination of leadership, operational expertise, and a strong understanding of the cannabis industry and its regulatory landscape. This role reports to the Retail General Manager and is subject to change.
Essential Duties & Responsibilities:
Team and Leadership
Lead staff training and development, assist in hiring and team management, conduct employee reviews, build staff schedules, and assist the General Manager in meeting payroll expectations
Be a cultural leader for all team members and lead by example to meet company culture goals and expectations
Lead and assist in staff coaching and setting standards of success for every team member
Revenue and Business Leadership
Lead and assist the General Manager in meeting all revenue and sales expectations with holistic management practices, staff training, and customer relations
Effectively communicate sales goals, promotions, and business expectations with staff on a daily basis
Build meaningful relationships with customers and lead by example for team members in developing a culture of customer service
Participate in competitive analysis and be a champion of the business
Manage all inventory processes and reconciliation to ensure accuracy and prevent loss
Logistics
Lead and assist in daily store opening and closing duties, such as cash management procedures, inventory reconciliation, and all processes related to operating the day-to-day business
Assist the General Manager in all management-related responsibilities and day-to-day functions
Manage all in-store cash flow: till setting, cash handling, and cash depositing
Work with the General Manager to ensure adequate upkeep of the store: supply ordering, cleaning, and general housekeeping practices
Be a front line of maintenance for the facility by actively communicating needs and fixes
Inventory Management
Lead and assist in creating a culture of compliance through staff training, self-education,
and adherence to all compliance requirements
Lead and assist in all inventory processes: intake, invoice management, organization, selling, and staff training and development
Prioritize shelf stocking and keeping online menus accurate at all times of the day through routine and development adherence
Work with the General Manager to track critical stocking needs
Customer Experience
Lead and assist in all in-store Visual Merchandising of products on the sales floor, as well as lead training and expectations of the customer journey as it relates to Visual Merchandising
Effectively communicate the promotion calendar to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness
Effectively communicate the pop-up and events calendar to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness
Lead and assist all Loyalty program-related needs and initiatives with staff and customers
Lead and assist in all customer experience initiatives that build value and loyalty
General
Meet any and all other leadership requirements as they are related to high levels of leadership
Be an adaptable leader and have a high level of communication with leadership and store staff alike
Performs other duties as assigned.
Qualifications:
Have at least 1 year in a leadership position in retail, hospitality, service, or cannabis related industries
Cannabis industry experience preferred
Must be able to clear a background check
Strong written and verbal communication skills
Demonstrated capability in people management and culture building
Positive attitude and flexibility
Demonstrated experience in cash and inventory management
Microsoft Suite experience
We are committed to building a diverse team and an inclusive environment for all. We are an Equal Opportunity Employer; all hiring decisions are based on qualifications, merit, and business needs.
If you require a reasonable accommodation to participate in the application or interview process, please notify us by replying to your application confirmation email or contacting your recruiter directly.