Job Summary
The Assistant GM ensures guest satisfaction and the efficient operation of the resort by supervising operating departments in the absence of the General Manager. Assist the General Manager by continually focusing on achieving resort profitability through revenue generation cost control, guest satisfaction, and development of team members. Directly responsible for directing, supervise and provide leadership for the Food & Beverage Services in efforts to achieve the highest levels of Guest Satisfaction, quality service and compliance with St Joe Club & Resort policies and procedures while meeting/exceeding financial goals.
Position is responsible for the short term planning and day-to-day operations of the Food & Beverage Division. Recommends implements and monitors the Departments' budgets and manages expenses within approved budget constraints. Primary property contact regarding Revenue Management strategies: development, review, and implementation; works hand in and hand with St Joe Club & Resorts Revenue Management Team to ensure wants and needs are consistently exceeded.
Primary Responsibilities & Essential Functions
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Act as an ambassador to the hotel and ensure that guests are receiving an unparalleled guest experience
- Always remain readily accessible to guests and employees
- Assist at the front desk by making reservations, check-in and check-out guests as needed
- Check the guest service log upon arrival for the day, noting any guest requests, complaints and significant events that may require attention
- Be aware of the status of the availability of rooms at the hotel on any given day to ensure revenue is maximized
- Check any meeting room needs and set-ups for cleanliness, proper set and availability
- Prepare MOD report
- Maintain effective communications between all hotel departments
- Act as Concierge, Bellman, Valet, Shuttle driver, Housekeeper and problem solver as needed
- Monitor all no-show charges, research credit card discrepancies and process chargebacks
- Conduct at least one routine inspection of the public areas of the hotel, recognizing and correcting any potential safety hazards and addressing cleanliness issues
- Solicit guest feedback regarding hotel services and facilities and take corrective action to solve any reported deficiencies
- Investigate, report, and coordinate all hotel accidents that are employee and guest related
- Help to grow the business through inquisitiveness at time of reservation and check in and through sales calls and public relations
- Monitor existing S.O.P.'s
- Assist in the selection and continuous training of staff to provide high quality service to guests
- Count all banks and immediately report discrepancies to the General Manager
- Inspect guestrooms. Provide feedback to housekeeping and maintenance departments
- Update availability information in the Property Management System as required
- Assist in evaluating the performance of all employees
- Day-to-day management responsibilities including scheduling, motivating, assigning activities, training, and policy and procedural assessment
- Other hotel-related duties as required
- Maintain regular attendance in compliance with Atticus Hotel standards, as required by scheduling, which may vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working
- All other duties as assigned