ASSISTANT FRONT OFFICE MANAGER
Luxury Hotel • Brooklyn, New York • USD $65,000
ABOUT THE ROLE
We are looking for an Assistant Front Office Manager for a luxury hotel in Brooklyn, New York. This is a growth-oriented leadership role for a hospitality professional who is equally passionate about their team and their guests, bringing a warm, solution-focused approach to every interaction and a genuine commitment to elevating the overall experience.
A great fit also for a first-time Front Office leader or a Housekeeping Manager looking to broaden into a well-rounded Rooms Division professional.
WHAT YOU'LL DO
- Lead, coach, and develop the Front Office team, fostering a culture of excellence, accountability, and continuous improvement
- Deliver personalised, elevated guest experiences and handle complex situations with professionalism and empathy
- Oversee day-to-day front desk operations including arrivals, departures, room status, and revenue optimization
- Build strong cross-departmental relationships to ensure seamless communication and service delivery throughout the property
- Monitor occupancy, rate performance, and house counts; take proactive steps to maximise revenue
- Uphold all cash handling, credit, and guest data confidentiality policies
- Support onboarding and ongoing training of team members in line with the property's service standards
WHAT YOU BRING
- 5 or more years of hospitality experience within a luxury hotel environment
- At least 2 or more years in a leadership or supervisory capacity, front office or housekeeping backgrounds both welcomed
- Strong communication skills with a warm, professional presence on the floor
- Organized and detail-oriented with solid time management capabilities
- Proficient in Microsoft Office; experience with property management systems is a plus
- Comfortable working varied shifts including evenings, weekends, holidays, and overnight rotations
WHAT'S OFFERED
- Salary of USD $65,000 per year
- Full-time, on-site leadership role at a luxury hotel in Brooklyn, New York