Assistant Front Office Manager
Luxury Resort | Montana, USA
Compensation
- Base Salary: $70,000 / year
- Housing: Eligible for subsidized colleague housing (based on availability)
- Relocation: Not offered for this role
Role Overview
Manages daily Front Office operations and colleagues across the full guest stay — arrival through departure — supporting service delivery, guest preference tracking, and issue resolution. Oversees Front Office in the Manager's absence and escalates extraordinary cases as needed.
Key Deliverables
- Team leadership — supervise, schedule, train, and coach the Front Office team; monitor adherence to policy and LQA standards
- Guest satisfaction — resolve complaints/disputes, track guest issues, and act on guest preferences and feedback across departments
- Daily operations — manage day-to-day Front Office quality and standards, update SOPs, and ensure proper room assignment per booking/preferences
- Revenue support — maintain rate/room type knowledge, support upselling initiatives, and enforce credit control procedures
- Cross-functional coordination — provide reports to Finance, liaise with third parties, and maintain strong departmental relationships
- Hands-on coverage — cover night shifts and Front Desk/Guest Relations/Guest Services/Butler duties during high demand
- Emergency & compliance — execute emergency response plans and comply with hotel health, safety, and security policies
Required Qualifications
- 2+ years as a Front Office/Assistant Front Office Manager in a luxury 5-star hotel
- Proficiency in hospitality revenue management, guest services, and team development
- Previous customer service and reservations experience preferred
- Strong leadership, interpersonal, and communication skills; fluent in written/verbal English
- Proficient in Microsoft Office and Opera PMS
Client identity withheld pending mutual candidate interest. Full benefits (medical/dental/vision, PTO, and travel benefits) shared upon progression.