| Location | Pittsburgh, PA |
Provide exceptional guest service and ensure a welcoming front desk environment
Assist the Front Desk Manager with daily operations and staff supervision
Train, coach, and motivate front desk associates to meet service standards
Handle guest concerns and resolve issues quickly and professionally
Oversee check-in/check-out processes, reservations, and billing accuracy
Support scheduling, shift coverage, and team productivity
Monitor room inventory, occupancy, and revenue opportunities
Ensure compliance with company policies, procedures, and brand standards
Maintain accurate reports, records, and front office systems
Lead by example in professionalism, appearance, and service delivery
Maintain composure and efficiency in fast-paced, high-pressure situations
Qualifications:
Associate degree + 3 years of experience, or bachelor's degree + 1 year of experience
3–5 years of progressive hotel or hospitality experience preferred
Prior supervisory or leadership experience preferred
Strong customer service, communication, and problem-solving skills
Ability to multitask and stay organized in a fast-paced environment
Comfortable working flexible schedules, including nights, weekends, and holidays
Willingness to obtain required certifications (CPR, First Aid, Food Handler, Alcohol Awareness)