Assistant Director

• Chick-fil-A Careers
• Roanoke Rapids
• Assistant Director

Assistant Director

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Full-time

$55,000.00 - 71,500.00 per year

About the Role

Are you a high-energy leader who thrives in fast-paced environments and loves developing people? Our Chick-fil-A store is seeking an Assistant Director to lead daily operations across either our Front-of-House (FOH) or Back-of-House (BOH) teams.

In this role, you will work side-by-side with our Directors, Executive Director and Franchise Operator to drive operational excellence, coach Team Members, and deliver "Second-Mile Service" to our guests. Whether you specialize in kitchen throughput and food safety (BOH) or guest experience and drive-thru speed (FOH), you will be a core engine driving daily store performance.

Key Responsibilities

• Operational Execution: Lead floor shifts in either FOH (Dining Room, Drive-Thru, Front Counter) or BOH (Kitchen, Food Prep, Assembly), maintaining speed of service, food safety, and brand standards.
• Team Leadership & Coaching: Model "servant leadership" on the floor. Provide real-time coaching, training, and feedback to Shift Leaders and Team Members.
• Labor & Business Management: Manage on-the-floor labor, adjust positioning during rushes, and monitor key operational metrics (CEM scores, drive-thru times, waste, or labor efficiency).
• Culture & Standards: Enforce store policies, guest service standards, cleanliness, and safety compliance throughout the shift.
• Issue Resolution: Act as a primary escalation point for customer recovery (FOH) or inventory/equipment bottlenecks (BOH).

Qualifications & Requirements

• Experience: 1-3+ years of leadership experience in a high-volume restaurant, retail, or hospitality environment (Chick-fil-A or QSR experience strongly preferred).
• Schedule Availability: Must be willing and able to work 45 to 50 hours per week based on seasonal volume and business needs (includes morning, evening, and Saturday shifts).
• Hands-on Mindset: Physical capability to stand for long periods, work in high-speed environments, and lift up to 50 lbs.
• Key Traits: Strong communication skills, emotional intelligence, urgency, problem-solving skills, and a passion for serving others.

Pay & Earnings Breakdown

• Hourly Base Rate: $22.00 - $25.00 / hour
• Overtime Rate (Hours 40+): $33.00 - $37.50 / hour (1.5x base rate)
• Weekly Hours: Minimum 45 hours, maximum 50 hours per week based on peak operational demand.
• 45 Hours/Week (Minimum Target): $54,340 - $61,750 / year
• 50 Hours/Week (Maximum Target): $62,920 - $71,500 / year

Perks & Benefits

• Always Closed on Sundays: Guaranteed day off every week for rest and family.
• Competitive Overtime Pay: Weekly 45-50 hour expectation structured to maximize earnings.
• Free Shift Meals: Enjoy complimentary meals during your shifts.
• Health Benefits: Access to health, dental, and vision coverage options.
• Career Growth: Executive leadership development and Chick-fil-A scholarship opportunities.

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) matching
• Employee discount

Chick-fil-A - Roanoke Rapids

280 Premier Blvd, Roanoke Rapids, NC, 27870

Apply

This job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.