Assistant Director of Student Accounts

Posting Details

This position is designated as Exempt from the Human Resources Act (EHRA).

Posting Details

Benefits of Working at UNCW

At the University of North Carolina Wilmington, we are driven by a clear purpose: to empower student success, advance innovation, and strengthen the communities we serve. Guided by our strategic vision and commitment to excellence, UNCW offers a dynamic and collaborative environment where employees can make meaningful contributions while growing their careers.

Located in coastal North Carolina, UNCW combines the energy of a thriving academic community with the natural beauty of nearby beaches and outdoor spaces. Here, professional opportunity is balanced with an exceptional quality of life-creating a workplace where you can thrive both personally and professionally.

As a member of the Seahawk community, you'll benefit from a culture that values well-being, lifelong learning, and connection. UNCW offers a competitive and flexible benefits package designed to support your health, financial well-being, and professional growth. From comprehensive health coverage and retirement options to generous paid leave, tuition opportunities within the UNC System, learning and development opportunities, and wellness programs, UNCW is committed to helping you thrive both at work and in your personal life.

Hiring Range Determined based on qualifications and/or experience. Working Title Assistant Director of Student Accounts External Link to Posting https://jobs.uncw.edu/postings/40453 Vacancy Number E1587 Position Number 1732 Location of Workplace Main UNCW Campus Home Department Student Accounts/Cashiers - 35101 Division Business Affairs - 35 Division Brief Summary of Work for this Position

The Assistant Director of Student Accounts provides strategic and operational leadership for the University's student billing, accounts receivable, third-party billing, tuition waiver administration, payment plans, refund operations, and specialized student financial programs. Reporting to the Director of Student Accounts and University Cashiers, this position is responsible for directing complex student financial operations, supervising professional staff, ensuring compliance with federal, state, UNC System, and University regulations, and maintaining the integrity of student financial records and institutional receivables.

The Assistant Director serves as the department's senior operational authority for student billing, tuition assessment, third-party billing, military education benefits, payment plan administration, tuition waivers, and student account administration. The position independently administers multiple financial programs requiring advanced accounting knowledge, interpretation of federal and state regulations, financial analysis, and sound professional judgment.

The position supervises the Billing, Refunding, and Third-Party Billing teams while establishing operational priorities, monitoring performance, strengthening internal controls, developing policies and procedures, and leading continuous process improvement initiatives. The Assistant Director collaborates extensively with Financial Aid, the Registrar, Information Technology Services, Enrollment Management, Human Resources, General Accounting, academic departments, and external agencies to ensure accurate billing, regulatory compliance, operational efficiency, and exceptional customer service.

As a member of the Student Accounts and University Cashiers leadership team, the Assistant Director provides strategic guidance to the Director regarding operational effectiveness, regulatory compliance, financial risk, organizational planning, and continuous improvement that supports the University's financial stewardship and student success.

Minimum Education and Experience Requirements

Masters degree with 5+ years of relevant experience or a Bachelors degree with at least 1 year of supervisory experience and 6+ years of relevant experience .

Preferred Education, Knowledge, Skills & Experience

• Bachelor's or Master's degree in Accounting, Business Administration, Finance, or a closely related field.
• Five or more years of progressively responsible experience in accounting, accounts receivable, student financial services, or higher education financial operations.
• Three or more years of supervisory or management experience leading professional staff.
• Experience administering complex student billing, accounts receivable, payment plans, third-party billing, tuition waivers, and financial operations.
• Working knowledge of generally accepted accounting principles (GAAP), internal controls, and financial reporting.
• Experience with enterprise financial systems including Banner, TouchNet, SSRS, Ocelot, and related ERP applications.
• Knowledge of federal and state regulations governing student billing, military education benefits, financial aid, tuition waivers, FERPA, GLBA, PCI DSS, Red Flags Rule, and Department of Education requirements.
• Strong analytical and problem-solving skills with the ability to interpret complex regulations, evaluate financial data, and implement operational improvements.
• Excellent written and verbal communication skills with the ability to communicate complex financial information to students, parents, faculty, staff, executive leadership, and external partners.
• Advanced proficiency with Microsoft Excel and other Microsoft Office applications.
• Ability to develop policies, strengthen internal controls, and lead organizational change in a complex financial environment.

Required Certifications or Licensures

N/A

Primary Purpose of Organizational Unit

The Finance team within the Division of Business Affairs supports the University's mission, strategic vision, goals, and objectives by providing comprehensive financial services that promote sound fiscal stewardship, regulatory compliance, operational efficiency, and exceptional customer service to students, faculty, staff, campus departments, and federal, state, and other external stakeholders.

The Student Accounts and University Cashiers Office is responsible for administering the University's student financial operations and serves as the central depository for University revenue. The department manages student billing, cashiering, accounts receivable, student refunds, third-party billing, payment plans, military education benefits, student and non-student collections, departmental receipting, and cash management activities. In addition, the office oversees student financial accounting and reporting, campus financial feeds, Title IV financial aid accounting and federal drawdowns, reconciliation of financial transactions, month-end and fiscal year-end closing activities, and compliance with applicable federal, state, UNC System, and University regulations.

Through these responsibilities, the Student Accounts and University Cashiers Office safeguards University assets, ensures the integrity of student financial records, supports enrollment and student success initiatives, and provides accurate, timely, and efficient financial services to the campus community.

College/School Information University Information

The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.

The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of "Doctoral Universities: High Research Activity" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

EEO Statement

UNCW does not discriminate against any employee or applicant for employment because of his or her race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Number of Openings Single Incumbent Special Notes to Applicants

PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date.

To receive full consideration, please be sure you have fully completed the entire application before you apply for this position.

Applications must be submitted through the online application system to be considered.

Months Per Year 12 Months FTE 1.0 FTE (40 hours per week) Type of Position Permanent Anticipated Ending Date if Time-Limited Positions Job Posting Date 08/12/2026 Posting Close Date 08/30/2026

Applicant Documents

Required Documents

• Resume
• Cover Letter

Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • Please select which of the following most closely matches your skill level with Microsoft Excel:

• None

• Beginning formulas/formatting (SUM, AVERAGE, IF, COUNT)

• Intermediate formulas (SUMIF, IFERROR, "IS-" statements)

• Advanced formulas/calculations (pivot tables, arrays, VLOOKUP)

• • Do you have experience with Banner software or a similar program? If your experience is with Banner, please indicate which areas of the system you have used and your level of experience in each area.

(Open Ended Question)

• • Briefly describe any accounts receivable experience you have including invoicing, payment application, customer queries and collection activities, if any.

(Open Ended Question)

• • How did you learn of this opportunity with UNCW? (2026)

• UNCW Website

• UNCW LinkedIn Page

• UNCW X Account (formerly Twitter)

• UNCW Employee Referral

• UNCW Instagram Account (UNCW_jobs)

• UNCW Job Alert

• Chronical of Higher Education

• Glassdoor

• Higher Ed Jobs

• Indeed

• Inside Higher Ed

• North Carolina Job Network

• Craigslist

• Career Events/Job Fairs

• Billboards/Marquee

• Other

• • If you selected "Other" to the question above, please explain how you found out about this opportunity. Enter N/A if not applicable.

(Open Ended Question)