Assistant Director of Student Accounts

Vacancy Announcement

Position Information

Campus Title Assistant Director of Student Accounts Department Student Accounts Position Summary

The Assistant Director of Student Accounts plays a vital role on the Student Accounts team. The successful candidate must be a self-motivated, team-oriented individual. Responsibilities include but are not limited to daily reconciliation of cash received; obtaining and reconciling federal student aid and private loan funds; issuing student refunds; working with other College departments, students and families to resolve financial aid disbursement and billing concerns.

Required Qualifications

• Bachelor's degree
• Minimum of one to three years experience in a high volume customer service or a financial management environment
• Excellent interpersonal and Communication skills
• Experience interpreting and explaining complex policies and processes to customers in sometimes stressful situations
• Experience using Microsoft Excel and other Microsoft Office applications
• Ability to assist customers of diverse backgrounds and cultures
• Candidates for this position must be eligible to work in the United States. VISA sponsorship is not offered.

Preferred Qualifications

• Bachelor's degree in Business Management or related field
• Administrative experience in higher education
• Experience with Ellucian Banner or other related software
• Familiarity with State and Federal Financial Aid regulations
• Experience with large volume billing and collections.

License/Certification Other Skills Required Supervision Received

Director of Student Accounts

Supervision Exercised

Supervises Office Assistants

Posting Details

Posting Details

Posting Number S456 Number of Vacancies 1 Line # to be filled TBD Full or Part-time Full-Time Appointment Type Term Anticipated Appointment Start Date 10/01/2026 Job Posting Date 08/10/2026 Apply By 09/01/2026 Job Posting Closed Date Open Until Filled Yes Salary $63,000-$70,000 Special Instructions to Applicant

Please attach a cover letter, resume and contact information for three professional references. Reference contacts should include two current/past supervisors. For guaranteed consideration applications must be received by September 1, 2026.

About SUNY Geneseo

Mission Statement

We are a distinctive public liberal arts college that welcomes and inspires students to develop their knowledge and skills to build a better world. Our supportive, inclusive community is exceptional in cultivating creativity, engagement, and discovery. We find strength in diversity, joy in growth, and fulfillment in lifelong learning.

Vision

We will cultivate a distinctive, equity-centered, public honors college experience that propels learners to positively impact society.

Values

The Geneseo campus community is guided by our beliefs in and commitments to the following values:

• Learning: Embracing high expectations for intellectual inquiry, critical thinking, scholarly exploration, and personal growth.
• Creativity: Empowering a spirit of innovation that inspires intellectual curiosity, self-expression, and problem-solving.
• Belonging: Welcoming a diverse campus community that supports and celebrates

different identities, promotes equity and inclusion, and respects the ideas and

contributions of each individual.

• Civic Engagement: Encouraging active participation grounded in self-reflection,

empathy, and an ethical commitment to the common good of our local and global

communities.

• Sustainability: Building a culture of well-being that integrates and applies principles of

environmental, social, and economic stewardship informed by an understanding of the

past and our obligations to the future.

Equal Employment Opportunity/Affirmative Action Employer

SUNY Geneseo is committed to fostering a diverse community of outstanding students, faculty, staff, and administration. We recruit, hire, train, and promote persons in all positions and ensure that all other personnel actions are conducted without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity and/or expression, age, veteran status, disability, genetic information, or any other protected characteristic.

Applicants, students, employees, and other members of the College community (including vendors, visitors, and guests) are protected from illegal forms of harassment or retaliation based upon a protected characteristic.

To request accommodation or assistance for job-related duties or the employment application process, please contact the Office of Diversity and Equity at (585) 245-5020 or email ode@geneseo.edu. Find out more about our Community Commitment to Diversity, Equity, and Inclusion!

Background Investigation Statement

All applicants are subject to drug and criminal background checks. See our full Background Investigation Statement at http://www.geneseo.edu/hr/employment.

Clery Statement

Applicants interested in positions may access the Annual Security Report(ASR) for the College at www.geneseo.edu/police. The ASR contains information on campus security policies and certain campus crime statistics. Crime statistics are reported in accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. Applicants may request a hard copy of the ASR by contacting the SUNY Geneseo University Police Department at 585-245-5651.

Quick Link for Postings https://jobs.geneseo.edu/postings/5608

Job Duties/Responsibilities

Job Duties/Responsibilities

Percentage Of Time 25% Job Duty/ Responsibility

Management of Federal Student Aid Funds

• Draw down and distribute federal student loan, PELL Grant, SEOG and TEACH Grant funds
• Refund or return funds as appropriate
• Maintain accurately reconciled fund accounts
• Perform return calculations for withdrawn students

Percentage Of Time 25% Job Duty/ Responsibility

Cash Receipt Reconciliation

• Reconcile daily cash received to Student Information System reports
• Prepare bank deposit
• Make correcting entries as needed
• Monitor bank account, record receipts to Student Information System as required

Percentage Of Time 15% Job Duty/ Responsibility

Manage Student Refund Process

• Issue refunds to students within mandated time frames
• Coordinate transfer of electronic refund files
• Monitor refund reports to ensure accuracy
• Monitor outstanding check list and follow up on uncashed refund checks

Percentage Of Time 15% Job Duty/ Responsibility

Customer Service

• Assist students and families in understanding the financial responsibility of attending SUNY Geneseo
• Present to students and parents at New Student Orientation
• Work with delinquent payers, creating payment plans as needed

Percentage Of Time 10% Job Duty/ Responsibility

Supervision

• Promote team-oriented work environment
• Supervision and evaluation of Office Assistants (classified staff)
• Provide training as needed
• Assume responsibility for the Student Accounts operation in the absence of the Director

Percentage Of Time 10% Job Duty/ Responsibility

• Manages billing for SUNY Cross Registered students
• Manages international student payments
• Assists Director with student billing
• Assists Director with certification and management of state aid programs
• Assists with management & processing of veterans benefits

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have a Bachelor's Degree?

• Yes

• No

• • Do you have a minimum of 1-3 year of experience in a high volume customer service or financial management environment?

• Yes

• No

Applicant Documents

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents