Assistant Director of Spa - Waldorf Astoria Chicago

The beautiful Waldorf Astoria Chicago is looking for their next Assistant Director of Spa & Wellness!

This Forbes 4-Star property located in downtown Chicago has a Parisian-style charm with 216 rooms, 8,500 square feet of banquet space, and 4 food and beverage outlets. This includes a restaurant, 2 bars, and in-room dining.

In this role, you will support the Director in ensuring the facility operates efficiently, adhering to local, state, and federal health and cleanliness regulations. Responsibilities include engaging in sales, marketing, merchandising, pricing, and programming, leading fitness classes, managing inventory, as well as recording and monitoring financial statistics. Additionally, you will interview, train, supervise, counsel, schedule, and evaluate staff members.

Want to learn more? Hotel Website, Facebook, Instagram

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As an Assistant Spa Director, you're not just assisting the Director in leading all aspects of the hotel's spa operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

#LI-MD1

Here''s what you''ll do during a typical day:

• Support daily spa operations: Assist with overseeing all aspects of spa-related operations (i.e., spa, fitness center, salon) including guest service, product innovation, marketing, merchandising, revenue generation, budgeting, and reporting
• Drive revenue growth: Contribute to spa menu development, marketing initiatives, and upselling strategies to increase revenue and elevate the guest experience
• Ensure service excellence: Monitor satisfaction trends, resolve guest issues, and implement improvements that enhance service quality and consistency
• Champion product and service knowledge: Ensure team members stay informed on current spa offerings, pricing, events, and guest policies
• Inspire and develop the team: Recruit, train, supervise, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, engage and retain an engaged and high performing team
• Ensure regulatory excellence: Uphold compliance with health, safety, and sanitation regulations, fostering a culture committed to the highest standards of guest and team member wellbeing
• Ensure regulatory excellence: Uphold compliance with health, safety, and sanitation regulations, fostering a culture committed to the highest standards of guest and team member wellbeing

Here''s what you''ll do during a typical day:

• Support daily spa operations: Assist with overseeing all aspects of spa-related operations (i.e., spa, fitness center, salon) including guest service, product innovation, marketing, merchandising, revenue generation, budgeting, and reporting
• Drive revenue growth: Contribute to spa menu development, marketing initiatives, and upselling strategies to increase revenue and elevate the guest experience
• Ensure service excellence: Monitor satisfaction trends, resolve guest issues, and implement improvements that enhance service quality and consistency
• Champion product and service knowledge: Ensure team members stay informed on current spa offerings, pricing, events, and guest policies
• Inspire and develop the team: Recruit, train, supervise, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, engage and retain an engaged and high performing team
• Ensure regulatory excellence: Uphold compliance with health, safety, and sanitation regulations, fostering a culture committed to the highest standards of guest and team member wellbeing
• Ensure regulatory excellence: Uphold compliance with health, safety, and sanitation regulations, fostering a culture committed to the highest standards of guest and team member wellbeing