Assistant Director of Scholarships & Strategic Partnerships

Posting Details

Classification Information

Position/Classification Title Student Services Specialist Classification Type SHRA Position required to work during periods of adverse weather or other emergencies: N - Not Mandatory Minimum Experience/Education

Bachelor's degree; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

Preferred Years Experience, Skills, Training, Education Required License or Certification

Position Overview

Primary Purpose of Position

This position serves as an advanced-level financial aid professional responsible for the strategic administration, coordination, and oversight of institutional, departmental, foundation, and external scholarship programs. The position provides leadership in scholarship operations, stakeholder engagement, and scholarship program compliance while supporting institutional enrollment and retention initiatives.

The position serves as a primary liaison to academic departments, university leadership, scholarship donors, and campus partners regarding scholarship awarding, fund utilization, and student support initiatives. The employee exercises a high level of independent judgment in scholarship administration, compliance review, awarding decisions, reconciliation activities, and resolution of complex student and program issues.

This position also provides operational leadership and workflow coordination for scholarship processes while supporting continuous process improvement, customer service excellence, and effective stewardship of institutional scholarship resources.

Primary Function of Organizational Unit

The Office of Financial Aid and Scholarships supports the mission of North Carolina A&T State University by administering financial assistance programs that promote student access, enrollment, persistence, and degree completion. The office provides strategic scholarship administration, regulatory compliance, and student-centered financial support services while fostering partnerships across the university and with external stakeholders.

Work Hours 8:00-5:00 Monday-Friday Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies. On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)

Key Responsibilities and Related Competencies

Required Competency Program Supervision and Administration Duties

Provides advanced administration and coordination of institutional and external scholarship programs to support student success and enrollment objectives.

Key Responsibilities:

• Administer institutional, departmental, donor-funded, and external scholarship programs.
• Coordinate scholarship awarding processes and ensure timely disbursement of scholarship funds.
• Collaborate with academic departments to support scholarship selection and awarding activities.
• Monitor scholarship utilization, eligibility requirements, and fund balances.
• Ensure scholarship administration aligns with donor intent, institutional policies, and regulatory guidelines.
• Assist with scholarship leveraging and optimization strategies to support enrollment initiatives.
• Support management and utilization of scholarship platforms such as Scholarship Universe.

Required Competency Client/Customer Service Duties

Serves as a key liaison to students, academic departments, donors, and university stakeholders regarding scholarship opportunities, processes, and program administration.

Key Responsibilities:

• Provide advanced scholarship counseling and advising to students and families.
• Serve as primary liaison to colleges, departments, and campus partners regarding scholarship coordination.
• Build and maintain collaborative relationships with faculty, administrators, donors, and external organizations.
• Respond to and resolve complex scholarship inquiries and concerns.
• Conduct scholarship workshops, outreach activities, and informational presentations.
• Support scholarship communication and promotional initiatives.

Required Competency Compliance Duties

Exercises independent judgment in scholarship eligibility determinations, compliance monitoring, and complex case resolution.

Key Responsibilities:

• Review and evaluate scholarship eligibility and awarding decisions.
• Interpret and apply institutional, donor, state, and federal regulations governing scholarship administration.
• Review exceptions, appeals, and special funding considerations.
• Ensure compliance with scholarship agreements, institutional procedures, and audit standards.
• Assist with internal audits, compliance reviews, and reconciliation processes.
• Identify compliance risks and recommend corrective actions or operational improvements.

Required Competency Information/Records Administration Duties

Maintains accurate scholarship records and reporting processes to support operational effectiveness and compliance requirements.

Key Responsibilities:

• Maintain accurate records within Banner, scholarship management systems, and imaging platforms.
• Monitor scholarship reporting, reconciliation, and fund tracking activities.
• Prepare reports and data analysis related to scholarship utilization and operational outcomes.
• Ensure documentation practices comply with institutional retention and audit requirements.
• Support year-end reconciliation and scholarship reporting activities.

Required Competency Problem Solving Duties

Identifies operational challenges and develops solutions that improve scholarship administration and service delivery.

Key Responsibilities:

• Resolve complex scholarship awarding and processing issues.
• Analyze trends and identify opportunities for operational improvements.
• Recommend workflow enhancements and process efficiencies.
• Assist with implementation of new scholarship procedures and system enhancements.
• Support continuous improvement initiatives within the Office of Financial Aid and Scholarships.

Required Competency Communication Skills Duties

Develop and deliver engaging financial aid presentations, workshops, and informational sessions for prospective students, current students, families, and campus stakeholders. Participate in recruitment events, orientation programs, financial literacy initiatives, and student success activities. Provide education on FAFSA completion, financial aid eligibility, and scholarship resources.

Required Competency Supervision/Leadership Duties

Provides functional leadership and workflow coordination for scholarship operations and assigned staff support activities.

Key Responsibilities:

• Provide guidance, training, and quality review for staff and student employees.
• Coordinate workflow assignments and operational priorities.
• Assist with onboarding and training of scholarship staff.
• Promote accountability, professionalism, and customer service excellence.
• Support leadership with operational planning and special projects.

Position Information

Working Title Assistant Director of Scholarships & Strategic Partnerships Competency Level Journey Position Number 002172 Recruitment Range $41,499 - $53,500 FLSA Non-Exempt Appointment Type Permanent - Full-time FTE 40 hours/week, 12 months If Time Limited, Appointment Length Organizational Division Financial Aid Office Organizational Location Assoc VP for Enrollment Mgmt Organizational Unit Financial Aid Office

Posting Detail Information

Posting Number SHRA3287 Open Date 11/04/2026 Close Date 11/11/2026 Special Instructions to Applicant

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.

Employee Benefits available to NC A & T permanent employees include the following and more;

• Accrued Vacation and Sick Leave for Eligible Employees
• Community Service Leave
• Aetna - State Health Benefits of North Carolina
• NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more
• 12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans - 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount
• and more

This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

Quick Link https://jobs.ncat.edu/postings/41967

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume

Optional Documents