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Assistant Director of Operations, OBGYN

    Highlights

    Net collection rate • Total Revenue • Rejection Rate • Improvement business processes • Performance versus budget Develop new processes to streamline and automate AR follow up and insurance verification *Reduce DIAR *Increase collections *Improve collection rate Document and oversee implementation of written operating procedures for the department. • Staffing, Workforce Planning & Culture Partner with HR and department leadership to assess staffing needs across all sites and ensure appropriate right-sizing in alignment with volume and operational demands.

    Numbers & Facts

    Location
    IndustryHealthcare Services
    Company Size10,000 employees or more
    Websitehttp://www.montefiore.org/

    Description

    City/State:

    Bronx, New York

    Grant Funded:

    No

    Department:

    OBGYN - Department Admin

    Work Shift:

    Day

    Work Days:

    MON-FRI

    Scheduled Hours:

    8:30 AM-5 PM

    Scheduled Daily Hours:

    7.5 HOURS

    Pay Range:

    $104,000.00-$130,000.00

    Job Summary
    The Assistant Director of Operations will lead and direct the operations of the Professional Services Central Billing
    Office (CBO). The successful candidate will be responsible for the direct management of the Accounts
    Receivables (A/R) management teams including operations managers and accounting clerks. He/she will provide
    analytical support to senior leadership and provide analysis of open receivables and payer denials.
    Job Responsibilities
    Direct the operations of the central business office of Professional Services with primary focus
    on accounts receivable management.
    • Net collection rate
    • Total Revenue
    • Rejection Rate
    • Improvement business processes
    • Performance versus budget
    Develop new processes to streamline and automate AR follow up and insurance verification
    *Reduce DIAR
    *Increase collections
    *Improve collection rate
    Document and oversee implementation of written operating procedures for the department.
    *Provide information regarding proper AR follow up standards
    *Ensure billing system is utilized by staff to the fullest
    *Audit compliance with policies
    *Decrease number of edits and rejections
    *Increased collections
    Department Duties
    • Practice Operations & Standardization
    Provide operational oversight across all OB/GYN practice sites, ensuring consistent application of policies,
    workflows, and service standards.
    Lead the development, implementation, and ongoing refinement of standardized clinical and administrative
    workflows across the department.
    Conduct regular site visits and operational assessments to identify gaps, implement improvements, and
    share best practices.
    Establish and maintain a department-wide operations playbook and standard operating procedures (SOPs).
    • Staffing, Workforce Planning & Culture
    Partner with HR and department leadership to assess staffing needs across all sites and ensure appropriate
    right-sizing in alignment with volume and operational demands.
    Lead recruitment, onboarding, training, and performance management of administrative and clinical
    support staff.
    • Performance Management & Quality Improvement
    Establish operational KPIs and dashboards to monitor site performance across access, efficiency, quality,
    and patient experience metrics.
    Lead root cause analyses and implement corrective action plans in response to operational deficiencies or
    adverse trends.
    • Strategic Leadership & Collaboration
    Serve as an operational thought partner to the Director of Finance & Operations and departmental
    leadership.
    Manage relationships with key institutional partners including Facilities, IT, HR, Compliance, and Patient
    Experience.
    Support department growth initiatives including new site development, service line expansion, and program
    launches.
    • Financial & Resource Stewardship
    Partner with the Director of Finance & Operations on budget development and management for operational
    cost centers.
    Identify and implement cost-saving and efficiency opportunities without compromising quality or
    staff/patient experience.
    Qualifications
    • Bachelor's degree in healthcare administration, Business Administration, Public Health, or a related field Required
    • Masters degree Preferred
    • 4-6 years of progressive healthcare operations experience, with at least 3 years in a supervisory or leadership capacity Required
    • 1-3 years experience in an academic medical center or large health system highly preferred
    • Background in OB/GYN, Women's health, or a related field Preferred 

    Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

    About Company

    About Montefiore Medical Center

    Commitment to Excellence

    As the academic medical center and University Hospital for Albert Einstein College of Medicine, Montefiore Medical Center is nationally recognized for clinical excellence—breaking new ground in research, training the next generation of healthcare leaders, and delivering science-driven, patient-centered care.

    Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, new procedures and new approaches to patient care, producing stellar outcomes and raising the bar for medical centers in the region and around the world. As we build on this momentum, we continue to advance the practice of medicine and set the standard for excellence.

    Enduring Mission and Distinguished History

    The mission of Montefiore is to heal, to teach, to discover and to advance the health of the communities we serve.

    From its beginning in 1884, as a facility for the care of patients with tuberculosis and other chronic illnesses, to the new millennium, Montefiore has been at the forefront of patient care, research and education and steadfast commitment to its community.

    Our Services

    We provide coordinated, compassionate and leading-edge care designed to reach people when and where they need it most. Through highly integrated teams of physicians, nurses, social workers, mental health professionals and other caregivers, we have created an innovative, seamless system of care focused around the patient.

    Notable Centers of Excellence

    At the intersection of Einstein science and Montefiore medicine is our commitment to scientific inquiry. This commitment has resulted in the creation of the Montefiore-Einstein Centers of Excellence in cancer care, cardiovascular services, transplantation and children’s health, where nationally recognized investigators and multidisciplinary clinical teams collaborate to develop and deliver advanced, innovative care.

    Advanced Specialty and Surgical Care

    We offer advanced, multidisciplinary care across specialties, delivering one standard of excellence for all. Our interventions are designed to help patients understand and manage their illness, advocate for their health, access the right treatments and receive the vital social support they need to flourish. On multiple fronts, Montefiore is developing more effective and less invasive approaches to complex problems from procedures to repair diseased hearts, protocols to treat complex cancers and medical devices designed to meet the needs of growing children.

    Primary Care

    With nearly 50 primary care locations throughout the New York metropolitan area, we are focusing on accessible, patient-centered primary and preventive care provided by leading physicians in the areas of family and internal medicine, pediatrics, obstetrics and gynecology, and a team of experts in nursing, health education, nutrition and pharmacy.

    Providing Care Without Walls

    Montefiore combines its deep commitment to the community with nationally-renowned expertise to reach people in locations easiest for them. Through Montefiore’s School Health Program (MSHP), Primary Care at Home programs, mobile medical and dental health vans and health education initiatives, Montefiore provides primary care services in non-traditional settings.

    Through the formation of highly integrated teams of physicians, nurses, social workers, mental health professionals, care managers and other caregivers, we provide care around the patient, when and where they need it.

    Research and Education

    Montefiore's partnership with Einstein advances clinical and translational research to accelerate the pace at which new discoveries become the treatments and therapies that benefit patients. Together, the two institutions are among 38 academic medical centers nationwide to be awarded a prestigious Clinical and Translational Science Award (CTSA) by the National Institutes of Health.

    The second-largest medical residency program in the country, with 1,251 residents and fellows across 89 programs, Montefiore provides the doctors of tomorrow a unique opportunity for education and training in one of the most diverse urban areas in the country — one where the population is global, the disease burden is high, and the need for quality care is great.

    The partnership is further strengthened by the dual appointments of faculty and physicians across both organizations—enhancing synergies and collaborations for research, teaching and patient care.

    Comprehensive Care Management

    Since 1996, Montefiore has developed advanced models of care management to help patients, especially those with chronic diseases such as diabetes, heart failure and mental illness, achieve better health and improved wellbeing in a cost effective way. Montefiore goes beyond fragmented fee-for-service payments, assuming total responsibility for the quality and costs of care for some of our sickest patients.

    Through CMO, Montefiore Care Management, we use a global prepayment or similar strategies to manage care for 200,000 individuals over the continuum, including hospital care, rehabilitation, outpatient care, professional services, home care, mental health counseling, community-based services, remote patient monitoring and many other programs.

    Our leadership in coordinating care across multiple settings has earned us federal recognition from the Centers for Medicare and Medicaid Services as a Pioneer Accountable Care Organization. Montefiore's ACO is one of only 32 organizations in the nation, as well as the only one in New York State, to operate under this new model of providing Medicare beneficiaries with higher quality care, while reducing expenditures through enhanced care coordination.

    Learn More

    • Mission, Vision and Values – Montefiore’s unique path of growth into the future and the clinical excellence and outstanding customer care that will get us there.
    • History and Milestones – Proud traditions guiding our mission and the moments that helped shape Montefiore into a premier academic medical center.
    • Commitment to the Community – Community health, education and neighborhood development.
    • Leadership – Executives and clinical chairs leading Montefiore’s advancements.
    • Physicians – Widely acclaimed medical professionals and specialists who provide our patients with the highest standards of care.
    • Nursing Staff – Highly competent and compassionate professionals committed to improving the health of their patients.
    • Ways to Give – Philanthropic opportunities and other ways to support Montefiore Medical Center.

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