Assistant Director of Operations

Responsive recruiter

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Company parties
• Free food & snacks
• Health insurance
• 401(k)
• Profit sharing
• Wellness resources

• Sales Performance: Drive team sales goals and ensure consistent execution of strategies to achieve targets.
• Team Accountability: Lead, coach, and mentor a team, maintaining high standards and clear expectations.
• CRM & Campaign Execution: Oversee CRM processes, marketing campaigns, and client communications to ensure efficiency and effectiveness.
• Retention & Customer Experience: Ensure exceptional customer experience and optimize retention strategies.
• Operational Stability: Manage day-to-day operations with organization and attention to detail, ensuring seamless workflows and meeting operational goals.
• Assist in Managing Workflows and Office Scheduling: Support operational coordination and daily office activities.
• Support Team Performance Through Administrative Oversight: Monitor team tasks and processes to maintain performance standards.
• Contribute to Marketing and Outreach Efforts: Assist with campaigns and initiatives that drive engagement.
• Prepare and Review Reports on Productivity and Customer Engagement: Track key metrics and provide actionable insights.
• Collaborate with the Agent and Management Team on Operational Strategies: Partner with leadership to implement effective processes and solutions.

• You are an operator, not just a manager, but taking ownership of results and leading by example.
• You can manage a team independently, providing guidance without requiring constant validation.
• You balance polish, emotional intelligence, and organizationmeeting team needs while achieving business objectives.
• You consistently deliver strong performance outcomes and maintain operational stability.

• Proven experience managing teams in high-pressure, fast-paced environments.
• Strong leadership, critical thinking, and problem-solving skills.
• Exceptional organizational and operational skills.
• Effective written and verbal communication skills.
• Experience in operations, administration, customer service, or a related field preferred.
• Proficient with Microsoft Office or similar tools.
• Must be able to obtain required state insurance licenses.
• Experience with CRM systems and campaign execution preferred.

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• I have been a State Farm agent since 2014.
• Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, and Senior Vice President's Club