Assistant Director of Child Support Administration (Human Service Administrator III)

Introduction

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When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

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We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.Â

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This is a Management Service position, and serves at the pleasure of the Appointing Authority.

GRADE

19

LOCATION OF POSITION

Howard County Department of Social Services

9780 Patuxent Woods DriveÂ

Columbia Maryland 21046

Main Purpose of Job

This position is a member of the senior leadership team for the Department, and serves as Assistant Director for the Child Support Administration. This position provides program oversight, budgetary responsibility, consultation, direction, evaluation and leadership to this program administration and collaborates with the Assistant Director for Family Investment to provide the same for the Work Opportunities program. This position also requires the ability to identify and develop needed resources and practices that support the population of the community and ensures that at all times, customer service meets or exceeds the Department''s standards.

POSITION DUTIES

• Provide administrative leadership and oversight of all aspects of the Child Support Division to ensure effective, efficient, and high-quality program operations.
• Establish, implement, and maintain procedures, internal controls, and performance measures to evaluate the efficiency, effectiveness, compliance, and quality of Child Support services.
• Develop and implement corrective actions, process improvements, and comprehensive strategies designed to strengthen local operations and improve program outcomes.
• Provide leadership and direction to Child Support personnel ensure consistent application of policies, procedures, performance expectations, and operational standards.
• Coordinate the integration of Child Support programs and services with other Department programs to support the overall mission, goals, and strategic priorities of the Department of Social Services and the Maryland Department of Human Services.
• Monitor and analyze required reports, performance data, quality assurance findings, and other operational indicators to identify trends and areas requiring management intervention.
• Coordinate and participate in internal and external audits, program reviews, monitoring activities, and corrective action initiatives.

MINIMUM QUALIFICATIONS

Education:Â Â Â A Bachelorâs degree from an accredited college or university.

Experience: Eight years of experience in administrative, professional or technical work, three years must have involved       supervision of other employees or exercising responsibility for program development.

Notes:

1. Candidates may substitute graduate level education at an accredited college or university at the rate of 30 credit hours  on a year-for-year basis for up to two years of the required general experience.

2. Candidates may substitute additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations on a year-for-year basis for the required education.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education, two years must have been in an administrative supervisory or consultative capacity.

DESIRED OR PREFERRED QUALIFICATIONS

The ideal candidate will possess the following:

• One year of experience using a Child Support computerized system to generate operational reports and monitor program compliance.
• One year of experience managing a programs operational budget.
• One year of comprehensive understanding of the child support lifecycle to include: paternity establishment, enforcement, financial distribution, and performance measures.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet thequalifications for this recruitment. We will not consider information submitted after this date. Successfulcandidates will be placed on the employment (eligible) list. The resulting list may be used for futurevacancies with this agency or other state agencies.

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS.

• Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave - ten (10) days of accumulated annual leave per year.
• Sick Leave - fifteen (15) days of accumulated sick leave per year. Â
• Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays - State employees also celebrate at least thirteen (13) holidays per year. Â
• Pension - State employees earn credit towards a retirement pension.
• Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Angelique Gladden, Department of Human Services- Howard County Department of Social Services, 9780 Patuxent Woods Drive, Columbia, MD 21046.

All mailed documents must include the applicant''s name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application.Â

If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to angelique.gladden2@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.Â

TTY Users: call via Maryland Relay.

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If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.Â

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the Stateâs diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.