1st Level Support, Communication Skills, Customer Acquisition, Customer Relationship Management (CRM), Data Quality, Disability Insurance, Document Management, Documentation, Email Management/Administration, Financial Aid, Health Insurance, Import/Export, Operational Audit, Operational Support, Operations Processes, Problem Solving Skills, Team Player, Technical Operations, Technical Support, Testing, Time Management, Training/Teaching
Neumann University is currently seeking a qualified applicant for the full-time position of Assistant Director of Admission Technology & Operations.
Duties & Responsibilities:
- Responsible for assisting in day-to-day enrollment operations, including the management of CRM - Technolutions Slate and enrollment processes.
- Supports all student populations and works collaboratively with university staff involved in the process of recruitment, financial aid, advising, and enrollment of students.
- Manage reports, email communications, data imports/exports, testing and processing documentation.
- Provides first tier technology support for Enrollment staff users.
- Assist in implementation of CRM-related projects.
- Manage and validate all data imports/exports and maintain optimal data integration into university systems.
- Manage and support appropriate admission cycle updates and ongoing auditing of Enrollment operations.
- Support operational and processing effectiveness for entire Enrollment unit.
- Provide CRM training to current and new Enrollment staff.
Qualifications:
- Bachelor's degree required.
- 2+ years of experience within operations or admissions/enrollment management.
- Ability to communicate effectively, both orally and in writing, with a diverse population.
- Ability to maintain and manage information and documentation accurately.
- Ability to be proactive, strategic, and meet deadlines accordingly.
- Must demonstrate a high aptitude for problem solving in a fast-paced, team-oriented environment.
- Must have strong interpersonal skills and be goal oriented, self-motivated, and flexible.
- Candidates must possess an understanding of, appreciation for, and congruence with the Catholic Franciscan mission of the University.
Benefits Include:
- Health Insurance (Medical/Vision/Dental) Options
- 403(b) Retirement Plans with Potential Employer Contribution
- Vacation/Sick/Personal Time
- 14 University Holidays
- Life, Short-Term Disability, & Long-Term Disability Insurances
- Potential Tuition Benefits
Review of applications will begin immediately and continue until the position is filled.
Apply Now
EOE M/F/D/V