Assistant Director for Visitor Services

Posting Details

Posting Summary

Logo Posting Number STA00612PO26 Job Family Enrollment Management Job Function Student Services USC Market Title Student Services Program Coordinator Link to USC Market Title https://uscjobs.sc.edu/titles/132683 Job Level P3 - Professional Business Title (Internal Title) Assistant Director for Visitor Services Campus Columbia Work County Richland College/Division Enrollment Management Department EM USC Visitor Center and Tours State Pay Range G09 USC Market Range MRF - $52,526 $65,658 $78,789 Anticipated Hiring Range $52,526 Location of Vacancy Part/Full Time Full Time Hours per Week 37.5 Work Schedule

Monday - Friday from 8:30 am - 5:00 pm, one hour for lunch.

Position requires some evening and weekend work.

Basis 12 months Job Search Category Student Services

About USC

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.

Veterans' Preference Statement

The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

Benefits for FTE Positions

The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

Position Description

Advertised Job Summary

The Assistant Director for Visitor Services is responsible for overseeing campus partner engagement for weekday visits and large-scale admissions events, including developing and sustaining strong relationships with campus partners and key community stakeholders. This position collaborates across campus and with external partners to advance departmental initiatives, support visitor reception efforts, and contribute to departmental assessment activities, with a particular focus on evaluating and strengthening partnerships.

This position contributes to the development of visit strategies that determine the success of USC's enrollment goals. The Assistant Director evaluates visit program logistics and develops, implements, and assesses processes related to visitor reception, customer service, student staffing, visitor engagement, and space functionality.

The Assistant Director supervises the Manager of Visitor Services and provides backup coverage and support for the Welcome Center. This position will work with campus and community partners to support this effort.

This position contributes to the development of visit strategies that determine the success of USC's enrollment goals. The Assistant Director is also expected to periodically participate in various on and off-campus activities and events.

Job Related Minimum Required Education and Experience

Requires a bachelor's degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.

Required Certification, Licensure/Other Credentials

Must have a valid drivers license.

Preferred Qualifications

• Experience in higher education setting, especially campus visit programming and/or enrollment management.
• Expertise in managing multiple projects from concept stage through production and delivery and in using project management tools.
• General knowledge of Technolutions Slate or other Customer Relationship Management (CRM) system is a plus.

Knowledge/Skills/Abilities

• Excellent organizational skills, mastery of logistics and high level of attention to detail relative to managing multiple projects.
• Strong verbal, written, and interpersonal communication skills and ability to collaborate and negotiate with others to arrive at amendable solutions and deliverables.
• Must be able to cultivate and manage key relationships with internal constituents, university partners, and external vendors.
• Ability to meet deadlines and prioritize and manage multiple responsibilities concurrently.
• Individual must be responsible, creative, and capable of working independently to handle the considerable duties, volume of traffic, problem-solving, and decision making.
• Must be able to work independently and with little direct supervision, but also collaboratively as a member of a team.
• Position requires some evening and weekend work.

Job Duties

Job Duty

Develop and maintain collaborative relationships with academic colleges, departments, and campus partners to coordinate participation in the university's campus visit program. Oversee the planning and administration of academic information sessions, appointment requests, and related registration processes. Manage academic information session web content and ensure information remains accurate and current. Analyze and distribute visit reports and data for weekday visits and large-scale recruitment events to support strategic decision-making and continuous program improvement.

Essential Function Yes Percentage of Time 35 Job Duty

Supervise the Visit Coordinator by providing leadership, coaching, performance management, and professional development. Ensure effective oversight of visitor reception operations, including check-in processes, student staffing support, and satellite Visitor Center coverage. Collaborate with departmental leadership to evaluate service delivery, provide operational feedback, and support assessment of University Ambassador performance and training initiatives.

Essential Function Yes Percentage of Time 20 Job Duty

Develop, maintain, and communicate departmental policies, procedures, training materials, and program documentation related to Visitor Center services. Review and update operational resources to ensure consistency, accuracy, and alignment with departmental and university standards.

Essential Function Yes Percentage of Time 20 Job Duty

Provide strategic oversight for admitted student visit experiences, including Honors College, Capstone Scholars, and other specialized weekday visit programs. Collaborate with campus partners to evaluate participation, improve visitor engagement, and enhance the overall admitted student experience.

Essential Function Yes Percentage of Time 15 Job Duty

Perform other Visitor Center-related tasks as needed, including but not limited to assisting with events and high-volume visit dates and administering assessment to student employees. Represent the university at professional workshops, meetings, and associations. Perform special projects and other duties as assigned.

Essential Function Yes Percentage of Time 10

Position Attributes

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.

Safety Sensitive or Security Sensitive No Hazardous weather category Non-Essential

Posting Detail Information

Number of Vacancies 1 Desired Start Date Job Open Date 08/13/2026 Job Close Date 09/04/2026 Open Until Filled No Special Instructions to Applicant

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by September 4, 2026

Quicklink for Posting https://uscjobs.sc.edu/postings/211543 EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have at least a bachelor's degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience?

• Yes

• No

• • What experience do you have working with undergraduate students?

(Open Ended Question)

• • What experience do you have in collaborating with external partners to plan small and large scale events?

(Open Ended Question)

Applicant Documents

Required Documents

• Cover Letter
• Resume
• List of References and Contact Information

Optional Documents