Assistant Director for Outreach and Wellbeing

Position Title: Assistant Director of Student Support Services for Outreach and Wellbeing

Department: Student Support Services

Reports To: Associate Director of Student Services

Appointment: Grant funded, full-time, 40 hours per week (12-month position), On Campus

Status: Exempt

The Student Support Services Assistant Director for Outreach and Wellbeing supports student success through proactive outreach, coordinated case management, and targeted initiatives designed to help students overcome barriers to engagement and persistence. The position coordinates student support efforts using Navigate360 and collaborates with campus partners to identify students who may benefit from additional assistance.

The Assistant Director has a particular focus on commuter students and students with disabilities, helping these populations connect with university resources, build relationships, and access opportunities that support their academic and personal wellbeing. The position also advises Bradley HEAT (Help, Educate, Advocate and Teach), a peer mentor group that promotes student connection, education, advocacy, and awareness of campus resources.

Working collaboratively with the Student Support Services team and other campus partners, this position helps ensure students receive timely, appropriate, and coordinated support throughout their Bradley experience.

Essential duties and responsibilities

1. Student Outreach and Navigate360 Case Management

• Assist with proactive student outreach and case management using Navigate360 and other university-approved systems.
• Review student referrals, alerts, and other available indicators to identify students who may be experiencing academic, personal, social, or other barriers to success. Contact students to assess concerns, encourage engagement, and connect them with appropriate campus resources.
• Coordinate referrals and follow-up with relevant offices, including the Academic Success Center, Counseling Services, Student Access Services, academic advising, and other student support services.
• Monitor cases to support timely follow-up and appropriate coordination among university personnel.
• Maintain accurate, appropriate documentation and follow university policies regarding confidentiality, information sharing, and student records.
• Collaborate with campus partners to improve referral processes, case coordination, and communication regarding student support needs.
• Use available data and student feedback to identify barriers to participation and areas where additional outreach may be needed.
• Assist with preparing reports and recommendations to inform program planning and resource allocation.
• Use assessment findings to strengthen student support and contribute to the University's retention and student success goals.
• Track outreach efforts, case management activity, referral outcomes, and participation in targeted programming.

2. Targeted Outreach and Programming for Commuter Students and Students with Disabilities

• Develop and implement outreach strategies and programming that address the needs of commuter students and students with disabilities.
• Identify barriers that may limit students' engagement with campus, including transportation, scheduling, access to resources, technology, and difficulties navigating university services.
• Provide individualized outreach to help students connect with appropriate resources, programs, and campus contacts.
• Develop programming and communication strategies that make campus opportunities and support services more accessible to students who may face additional barriers to participation.
• Collaborate with Student Access Services to connect students with disability-related resources and promote awareness of available support services.
• Collaborate with Student Engagement to connect commuter students with appropriate resources and promote awareness of available engagement opportunities.
• Work with relevant campus offices to identify opportunities to improve the experience of commuter students and students with disabilities.
• Gather student feedback and identify trends that can inform improvements in programming, communication, and services.

3. Bradley HEAT Peer Mentor Program

• Advise and support Bradley HEAT (Help, Educate, Advocate and Teach), a peer mentor group focused on student support, education, advocacy, and campus resource awareness.
• Support Bradley HEAT programming
• Coordinate regular meetings, training, and ongoing development for peer mentors.
• Help peer mentors develop skills in communication, active listening, public speaking, referral practices, advocacy, and recognizing when a student needs professional support.
• Collaborate with campus offices to ensure peer mentors share accurate information about available resources and support services.
• Assess and Evaluate Bradley HEAT program participation and activities. Identify opportunities to improve peer mentoring, student engagement and wellbeing.
• Assist with HEAT payroll processing and approval in accordance with university procedures.

4. Student Support Services

• Maintain clear referral and communication practices with the Student Support Services team members to ensure students receive appropriate and coordinated support.
• Work with Orientation, Enrollment Management, Academic Affairs, Student Engagement, the Academic Success Center, Student Access Services, and other campus offices to coordinate student transition initiatives including the First Year Experience seminars.
• Participate in campus committees, meetings, and initiatives related to student success, wellbeing, engagement and retention.
• Other duties as assigned

Requirements

• Bachelor's degree in Education or related field from an accredited institution
• Experience working with health education and/or student programming
• Exceptional interpersonal, organizational, and communication (verbal and written skills)
• Detail-oriented, possesses excellent problem solving and analytical skills, and willingness to embrace change management
• Capable of working on multiple projects simultaneously
• Ability to build positive relationships within the Bradley University community

Bradley University is committed to candidates who demonstrate experiences with collaboration, diversity and inclusion, experiential learning, retention, and student wellness.

This is a full-time, grant-funded position. Continuation of this role is strictly contingent upon the availability and renewal of grant funds. In the event that grant funding is reduced, terminated, or ceases, the position may be eliminated or modified accordingly. Some evening and weekend work required.

Qualified candidates should submit a cover letter, resume and complete contact information for a minimum of three professional references with telephone numbers.

Please submit all materials at the time of initial application.

Employment with Bradley University is contingent upon successful completion of a criminal background check. Visa sponsorship is not available for this position.

Bradley University offers a competitive benefits package including health, dental, vision, life and disability coverages, FSA, HSA, and retirement plan options. Bradley also offers significant higher education cost savings for employees and dependents through the Tuition Remission program. Information regarding our benefits can be found here: https://www.bradley.edu/offices/business/human-resources/benefits/

Bradley University is a top-ranked, private university in Peoria, Illinois, offering nearly 5,000 undergraduate and graduate students' opportunities, choices, and resources to build their futures. Innovation, action, and collaboration drive Bradley students to generate ideas and create solutions that remake the world around them. Our comprehensive array of undergraduate and graduate academic programs includes business, communications, education, engineering, fine arts, health sciences, liberal arts and sciences, and technology.

Bradley University is an Affirmative Action/Equal Opportunity Employer. The administration, faculty and staff are committed to attracting qualified candidates from underrepresented groups.