Assistant Director for Housing Services and Operations

South Dakota Board Of Regents

Brookings, SD

JOB DETAILS
SALARY
SKILLS
Administrative Management, Background Investigation, Billing, Budget Management, Business Administration, Communication Skills, Community Support, Conference Management, Conferences, Contract Management, Cross-Functional, Customer Service Operations, Customer Support/Service, Disability Accommodations, Driver's License, Educational Administration, Emergency Response, Equal Employment Opportunity (EEO), Event Management, Financial Compliance, Higher Education, Human Resources, Interpersonal Skills, Leadership, Legal, LinkedIn, Marketing, Marketing Campaign, Marketing Plan, Marketing Strategy, On Call, Operational Communications, Operations Management, Operations Processes, Organizational Skills, People Management, Performance Management, Physical Demands, Presentation/Verbal Skills, Process Management, Project/Program Management, Safety/Work Safety, Service Delivery, Strategic Planning, Student Conduct, Student Housing, Student Services, Training/Teaching, University/School Policies, Writing Skills
LOCATION
Brookings, SD
POSTED
4 days ago

Posting Details

Posting Details

Logo Institution South Dakota State University Working Title Assistant Director for Housing Services and Operations Posting Number NFE03146P Department SDSU-University Housing Physical Location of Position (City) Brookings Posting Text

South Dakota State University (SDState) is seeking an Assistant Director for Housing Services and Operations in Housing and Residential Life. This position will provide oversight and strategic direction for a broad portfolio for residential operations, including summer camps and conference housing, apartment contracting and occupancy management, residential communications and marketing, front desk and mailroom services and overall residential services systems. This position is located in Brookings, South Dakota and is a 12-month, full-time, benefits-eligible position.

Housing & Residential Life creates welcoming, supportive communities where students can thrive. Our team of professional and student staff work together to foster connection, growth, and a positive on-campus living experience.

Must be authorized to work in the U.S. Sponsorship is not available for this position.

KEY RESPONSIBILITIES:

The Assistant Director for Housing Services and Operations will lead complex operational cycles such as student move-in/move-out, for summer transitions, guest housing, and contract management while ensuring high-quality service delivery, financial accountability, and compliance with institutional policies. In addition, this position supervises professional staff, graduate assistants, and student employees, providing training, performance management, and leadership development across multiple functional areas. The role requires strong collaboration with campus and community partners, including student services, facilities, dining, admissions, and external organizations, to support a seamless residential experience and successful conference and housing operations. The Assistant Director for Housing Services and Operations develops and executes communication and marketing strategies that enhance student engagement and promote on-campus living. Responsibilities that include on-call crisis response, student conduct support, and participation in senior leadership functions.

BENEFITS:

SDState offers a wide range of excellent benefits including medical, dental, and flexible benefits, retirement plans, compensation packages, paid holidays, and vacation leave. We offer a generous retirement plan that includes 6% matching, 10 hours of annual leave each month, 9.34 hours of sick leave each month, and eleven paid holidays. Employees also have access to internal and state-sponsored training as well as reduced tuition for state-supported courses at all State of South Dakota academic institutions. Relocation benefits are available per university's guidelines.

MINIMUM QUALIFICATIONS:

  • Master's degree in Higher Education Administration, Hospitality Management, Operations Management, Communications, Business Administration, Student Affairs Administration, Management, or related field from a regionally accredited institution. Would be willing to consider a bachelor's level candidate with four years of directly related experience, completed by start date;
  • At least three years of progressively responsible professional experience in university housing, residential life, conference services, hospitality management, student affairs, operations management, or a related field;
  • Experience supervising professional and/or student staff;
  • Experience managing complex operational processes, projects, or programs with multiple stakeholders;
  • Experience providing customer service and resolving complex concerns;
  • Experience coordinating events, conferences, housing assignments, occupancy management, or residential operations;
  • Ability to manage multiple large-scale operational functions simultaneously;
  • Demonstrated organizational and project management skills;
  • Ability to communicate effectively with a variety of audiences;
  • Effective written and verbal communication skills;
  • Effective interpersonal and relationship-building skills;
  • Valid drivers license

PREFERRED QUALIFICATIONS:

  • Training or coursework in project management, marketing, supervision, leadership development, or assessment;
  • Experience with summer conference and camp housing programs;
  • Experience managing front desk, mailroom, package, or customer service operations;
  • Experience with apartment housing or occupancy management;
  • Experience developing communication plans, marketing campaigns, or student-facing communications;
  • Experience managing budgets, contracts, billing, or revenue-generating programs;
  • Experience with conduct processes, crisis response, or on-call responsibilities in higher education;
  • Experience using housing management systems such as StarRez or similar enterprise systems.

APPLICATION PROCESS:

This system will guide you through the electronic application form. This employment site will also require the attachment of a cover letter, which should specifically address how the candidate meets the qualifications as outlined in the advertisement, resume, and a reference page with the contact information for three professional references. Email applications will not be accepted. Please contact SDState Human Resources at (605) 688-4128 if you require assistance with this process.

Any offer of employment is contingent on the university's verification of credentials and other information required by law and/or university policies, including but not limited to, successful completion of a criminal background check.

SDState is a tobacco free environment. It is the policy of the University to maintain a drug-free environment and to thereby establish, promote, and maintain a safe and healthy working and learning environment for employees and students. This position is subject to South Dakota State University's Drug and Alcohol Testing Policy 4:14.

Posting Date Closing Date Open Until Filled Yes First Consideration Date 08/14/2026 Advertised Salary Starting salary of $65,000, commensurate with qualifications and experience. Duration of the Term 12 months If Other, describe duration Appointment Percent 100 Work Hours

M-F 8AM-5PM

Some nights and weekends

Typical Hours Worked Per Week Appointment Type Regular Faculty Status No Scope of Search External (includes Internal) If internal, define scope of search This position requires Weekends/Holidays If other, please indicate Department Description and Cultural Expectations

SDState is the state's largest, most comprehensive university with over $94 million annual research expenditures, more than 200 academic programs and an enrollment of approximately 12,000 students. The university is part of a dynamic community for families, students, young professionals, and retirees, which offers an abundance of attractions and activities.

Equal Employment Opportunity Statement

South Dakota State University promotes access to and opportunities for all to receive the benefit of and participate in education, research, and service and is especially interested in candidates that can contribute to this land-grant access mission. SDSU is an equal opportunity employer. All qualified applicants will receive consideration without regard to, and SDSU prohibits unlawful discrimination of all legally protected classes in the offering of all educational programs and employment. Arrangements for accommodations required by disabilities can be made by emailing HR@sdstate.edu. Individuals with concerns regarding discrimination should contact: Equal Opportunity Officer/Title IX Coordinator, Human Resources, Morrill Hall 100, SDSU, Brookings, SD 57007. Phone: (605) 688-4128.

Contact Information

For questions on the position, contact Maryke Taute at 605-688-5148 or Maryke.taute@sdstate.edu.

Working Conditions

Cognitive Requirements

Please check the appropriate response that describe the cognitive requirements for this position. Analyzing, Comprehend, Frequent Change, Intense Customer Interaction, Logic, Memory, Multiple Priorities, Pace-average, Perform calculations, Reading, Reasoning, Verbal Communication, Written Communication

Protective Clothing/Equipment

Please check the appropriate response for this position's use of the following protective clothing or equipment. If other protection is used please identify

Physical Requirements

Please designate the physical requirements of this position Repetitive Motion, Sitting for sustained periods of time, Use Both Hands, Use of Either Hand, Independently, Walking, Climbing Stairs, Fine Finger Manipulation (keyboarding, pipefitting, bench work, etc) Describe any of the conditions selected

Mostly a typical desk job but may need to do multiple facility checks/inspections during camps and conferences and may need to respond to emergencies in the apartments or residential halls during an on-call situation.

Sensory Requirements

Please check the appropriate response that describe the sensory requirements for this position. Hearing, Speaking, Vision (With and without corrective lenses)

Working Conditions & Exposures

Working Conditions or Exposures (or potential exposures) that this position may encounter during the course of the work day. Please describe, in more detail, any of the conditions checked above

Working Environment

Check the appropriate box(es) that best describes the environment in which the primary function of the position is performed. Office Environment If you have indicated Other Environment, if work tasks involve one or more of the above, or if further explanation is necessary, please use the space provided.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  • Where did you hear about this position?
  • LinkedIn
  • SDBOR Employment Site
  • South Dakota Department of Labor
  • Employee Referral
  • Department Announcement / Inside State
  • Handshake
  • Job Board (Indeed, Monster, ZipRecruiter) - Please specify
  • Industry Conference
  • Search Engine - Please specify
  • Employment Agency - Please specify
  • Newspaper - Please specify
  • HigherEdJobs.com
  • Chronicle of Higher Education
  • Social Media (Facebook, Instagram, LinkedIn) - Please specify
  • Radio - Please specify
  • APLU
  • List Servs - Please specify
  • Alumni
  • Other - Please specify

Documents Needed to Apply

Required Documents

  • Resume
  • Cover Letter
  • Reference List

Optional Documents

About the Company

S

South Dakota Board Of Regents