Assistant Director-Exam Accommodations
- 558842
- New York
- Columbia Health
- Full Time
- Opening on: Aug 7 2026
- Grade 13
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- Job Type: Officer of Administration
- Bargaining Unit:
- Regular/Temporary: Regular
- End Date if Temporary:
- Hours Per Week: 35
- Standard Work Schedule:
- Building: Wien Hall
- Salary Range: $85,000 - $100,000
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University''s good faith and reasonable estimate of the range of possible compensation at the time of posting.
Position Summary
Reporting to the Director of Exam Accommodations, and in compliance with ADA, Section 504 and Section 508 of the Federal Rehabilitation Act of 1973, the Assistant Director of Exam Accommodations manages all aspects of the day-to-day administration of accommodated exams and proctoring service. This includes processing a high volume of academic and exam accommodation for eligible students with disabilities. The Assistant Director also manages the daily operations and services of the Disability Services Testing Center. They oversee Testing Center staff, including hiring, onboarding, and training of Proctors, Scribes, and other casual employees. This position ensures procedural compliance and academic integrity while upholding individual student accommodations, test conditions set by faculty, and departmental policies and procedures.
The typical schedule for this position is 7:00 a.m. - 3:00 p.m. or 8:00 a.m. - 4:00 p.m. based on operational needs. This is an essential on-site role that requires schedule flexibility, including work outside of standard business hours (early mornings, evenings, or occasional weekends). Limited hybrid work arrangements may be considered during winter and summer periods, subject to operational needs.
Visa sponsorship is no available for this role. Applicants requiring current or future visa sponsorship will not be considered.
Responsibilities
Exam Administration 70%
- Manage and process over 11,000 accommodated exams annually for students with approved testing accommodations.
- Reviews administrative requirements prior to testing event to ensure integrity, and successful implementation and execution of students testing accommodations.
- Collaborate with the Director of Exam Accommodations to plan proctoring sessions and Testing Center activities.
- Effectively deploys fully trained proctors to administer scheduled accommodated exams.
- Serve as primary liaison to faculty, staff, and students to address testing-related issues; correspond with faculty regarding the facilitation of testing accommodations; contacts faculty to secure exams and instructions for test administration and responds to inquiries regarding accommodated exam.
- Triage and manage issues raised by Proctors, elevate critical exam-related issues to the Director; responds to student inquiries regarding their scheduled accommodated exam; and troubleshoot and resolve testing issues to ensure efficient and high-quality service delivery
Supervision/Administrative Management 25%
- Collaborate with the Director of Exam Accommodations to develop and update services, policies, and procedures in response to changing demands.
- Manage the day-to-day administrative operations of the Disability Services Testing Center, including coverage for Testing Center operations and a range of evening and late-night testing events.
- Manage Testing Center resources, including testing supplies and equipment, and resolve logistical and operational issues related to accommodated exams and associated services.
- Provide functional and procedural supervision, including onboarding, training, mentoring, performance management, and oversight of Exam Accommodations professional staff.
- Manage and supervise Proctors and other casual Testing Center personnel; plan and coordinate scheduling and work assignments; and review and approve timesheets and time-off requests for direct reports.
- Recruit and manage a cohort of approximately 100 Proctors, Scribes, and other part-time casual staff; forecast casual staffing needs during peak operations; and maintain a team of highly trained proctors to support a wide range of accommodated exams.
- Plan and conduct Disability Services Testing Center staff onboarding and deliver initial and ongoing training for Testing Center staff and Proctors to ensure exams are administered in compliance with policies and procedures.
- Maintain Testing Center statistics, including the number of individuals tested and the number and types of exams administered; prepare monthly and annual reports; and make recommendations to the supervisor regarding staffing and programming implications.
- Provide technical assistance to faculty and staff on testing- and disability-related policies, exam administration procedures, and related services.
- Advise students, parents, faculty, University administrators, and staff on disability-related issues.
- Represent Disability Services at meetings, workshops, and seminars.
Performs other duties as assigned (5%)
Minimum Qualifications
- Bachelor's degree required, preferably in rehabilitation, special education, counseling, psychology, social work, higher education, or closely related field.
- Requires a minimum of 4 years of related experience.
- Previous experience managing personnel (professional and student staff) with demonstrated ability to train employees and foster a collaborative work environment
- Experience managing and supervising accommodations and services for people with disabilities, knowledge of Section 504 of the Rehabilitation Act and ADA Compliance
- Requires exceptional written, oral, interpersonal, and organizational skills with knowledge of planning and scheduling techniques.
- Must be highly motivated, organized and detailed oriented with ability to manage complex procedures and work with multiple collaborators effectively.
- Strong analytical thinker with ability to thrive in a fast-paced environment, ability to identify and prioritize urgent key tasks with superior attention to detail.
- Requires consummate skills in diplomacy and confidentiality with sensitive University data.
- Requires strong computer skills including proficiency with Microsoft Office, awareness and comfort with assistive technology.
Preferred Qualifications
- Master's degree in rehabilitation, special education, counseling, psychology, social work, higher education, or a related field.
- Experience working with students with disabilities and managing a testing center or overseeing testing administration in a university or other higher education setting.
- Previous experience supporting students with disabilities within a higher-education or similar environment
- Advanced experience in managing and analyzing complex systems and process improvement strategies like KPIs.
Other Requirements
- Requires occasional weekend, and late evenings hours during times of peak operational volume
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.