Assistant Director, Environmental Services - Healthcare / Hospital

TouchPoint

Reports to: Systems Director, Environmental Services

Schedule: Full time; primarily Monday through Friday, 2nd shift 2p-11:30p with occasional weekends. More details are available upon interviewing.

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

As an Assistant Director of Environmental Services, you will support the Director in overseeing the daily operations of the housekeeping department within a 500+ bed hospital environment. This role is responsible for ensuring high standards of cleanliness, safety, and service throughout the facility while coordinating the activities of operations managers and frontline staff. The Assistant Director serves as a key liaison between hospital administration and departmental teams, helping to maintain operational excellence and a positive patient experience.

Key Responsibilities:

• Assist the Director of Environmental Services in managing the day-to-day operations of the housekeeping department
• Establish, implement, and monitor housekeeping standards, policies, and procedures to ensure compliance with facility expectations
• Coordinate work schedules, staffing plans, and daily assignments to provide consistent housekeeping coverage throughout the facility
• Participate in the recruitment, selection, onboarding, training, coaching, and performance management of housekeeping staff
• Supervise and develop a team of over 20 associates and 2 operations managers to promote engagement, accountability, and operational excellence
• Conduct routine inspections and quality audits, identify opportunities for improvement, and implement corrective action plans as needed
• Assist with facility relocations, special projects, and other operational initiatives
• Lead regular staff meetings and collaborate with leaders across departments to coordinate housekeeping services and support organizational goals
• Schedule and oversee major cleaning projects, ensuring appropriate staffing, equipment, and supplies are available
• Monitor housekeeping inventory levels and maintain adequate stock of departmental supplies
• Support budget development and expense management efforts within the department
• Foster a culture of safety, customer service, and continuous improvement.

Preferred Qualifications:

• Bachelor's degree or equivalent combination of education and relevant leadership experience required

• Healthcare environmental services, housekeeping, or facility operations experience preferred

• Demonstrated career progression and leadership experience within healthcare support services or hospitality operations

• Working knowledge of housekeeping procedures, quality standards, and regulatory requirements preferred

• Strong leadership, coaching, and team development skills

• Proven commitment to delivering exceptional customer service and operational excellence

• Excellent verbal and written communication skills, with the ability to effectively interact with associates, patients, clients, and leadership teams

• Strong problem-solving, organizational, and time-management abilities

• Ability to work effectively in a fast-paced environment, prioritize competing demands, and perform well under pressure

• Financial acumen with the ability to assist in budgeting, resource planning, and expense management

• Demonstrated ability to build collaborative relationships, drive accountability, and achieve operational goals

• Strong attention to detail, follow-through, and commitment to maintaining high-quality standards

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID: 1582851

TouchPoint

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