Assistant Director - Crisis Management & Resilience

Company Description

Job Description

The Assistant Director - Crisis Management & Resilience (ADCMR) is responsible for strengthening Wynn's organizational resilience by leading the development, implementation, and continuous improvement of an integrated Crisis Management and Resilience Program. This critical leadership role safeguards the continuity of operations, protects the organization's reputation, and enhances preparedness, response, recovery, and resilience capabilities across the resort.

Reporting directly to the Director of Crisis Management, the ADCMR serves as a trusted advisor and subject matter expert to executive leadership, providing strategic guidance on crisis preparedness, business continuity, resilience planning, emergency management, and incident response. The role ensures the organization maintains a high state of readiness through the delivery of actionable intelligence, coordinated response frameworks, resilience initiatives, training, and exercises designed to strengthen the organization's ability to anticipate, withstand, respond to, and recover from disruptive events.

Operating in a dynamic luxury resort environment where discretion, sound judgment, precision, and composure are essential, the ADCMR plays a key role in fostering a culture of preparedness, resilience, and operational excellence. This is an on-site, operationally critical position requiring a consistent on-property presence and close collaboration with leaders across all functional areas of the organization.

Role Focus: Preparedness, continuity, response, recovery, resilience, executive advisory, and continuous improvement.

Key Job Duties & Responsibilities

• Lead the continuous development, implementation, and enhancement of Wynn Resorts' integrated Crisis Management and Resilience Program, ensuring frameworks, plans, procedures, and governance processes align with industry best practices and support organizational preparedness, continuity, response, recovery, and resilience objectives.
• Support the design and execution of enterprise-wide crisis management, emergency management, business continuity, and resilience strategies, ensuring the protection of guests, employees, operations, assets, reputation, and brand value.
• Develop, maintain, and validate crisis communication, notification, and escalation protocols that enable timely, accurate, and coordinated information sharing across executive leadership and operational stakeholders.
• Monitor, assess, and communicate emerging threats, hazards, incidents, and external events that may affect resort operations, providing strategic intelligence, situational awareness, and actionable recommendations to senior leadership.
• Analyze developing situations and operational disruptions, delivering concise executive briefings, impact assessments, and decision-support products that facilitate informed leadership decision-making during rapidly evolving events.
• Lead the development and delivery of resilience-focused training programs, exercises, simulations, and tabletop exercises, strengthening organizational preparedness, response capabilities, recovery readiness, and leadership confidence.
• Serve as a trusted advisor to executive leadership and business partners, providing expert guidance on crisis management, business continuity, emergency preparedness, operational resilience, and recovery planning.
• Coordinate the development, maintenance, and testing of business continuity and recovery plans, ensuring critical business functions can be sustained or restored efficiently following disruptive events.
• Develop and present executive-level reports, dashboards, assessments, and performance metrics that measure organizational resilience, preparedness, exercise outcomes, incident trends, and continuous improvement opportunities.
• Foster strong cross-functional relationships throughout the organization, promoting collaboration, resilience awareness, and coordinated decision-making before, during, and after incidents and crises.
• Maintain strategic partnerships with government agencies, emergency services organizations, industry associations, regulatory bodies, and external stakeholders to ensure alignment with evolving threats, regulatory requirements, and industry best practices.
• Support and mentor personnel involved in crisis management, emergency response, and resilience initiatives, helping build organizational capability and leadership capacity across all functional areas.
• Exercise sound judgment and leadership during high-pressure situations, demonstrating professionalism, discretion, composure, and a commitment to guest, employee, and organizational safety.
• Provide 24/7 crisis management and incident response support, including emergency coordination, executive briefings, Crisis Management Team facilitation, stakeholder communications, and liaison with first responders and external agencies.
• Lead post-incident reviews, lessons learned processes, corrective action planning, and improvement initiatives, ensuring operational insights are integrated into resilience strategies, plans, training programs, and governance processes.
• Champion a culture of preparedness, resilience, and operational excellence by promoting awareness, accountability, and continuous improvement throughout the organization.
• Perform other duties as assigned, supporting the strategic objectives of the Crisis Management & Resilience Department and the broader organizational mission.
• Aligns the role with crisis management, business continuity, emergency management, operational resilience, recovery, executive governance, and continuous improvement.
• Clarifies that the position is responsible for both incident response and broader resilience capability development.
• Positions the ADCMR as a strategic leadership role supporting the protection of guests, employees, operations, reputation, and brand value.

Qualifications

• Minimum of 7-10 years of progressive experience in crisis management, emergency management, business continuity, organizational resilience, risk management, security operations, public safety, military, government, hospitality, gaming, or a related discipline.

• Minimum of 3-5 years of leadership, supervisory, or management experience involving cross-functional coordination, incident management, emergency response, business continuity, resilience programs, or operational readiness.

• Demonstrated experience developing, implementing, maintaining, and exercising crisis management, emergency management, business continuity, resilience, or incident response programs.

• Strong knowledge of crisis management principles, emergency preparedness, incident command structures, organizational resilience, business continuity planning, and recovery operations.

• Working knowledge of recognized industry frameworks and standards, including ISO 22301, ISO 22361, FEMA NIMS, ICS, and related resilience and emergency management practices.

• Professional certifications are strongly preferred and may be considered in lieu of formal academic qualifications, including:

• Certified Business Continuity Institute Professional (CBCI)

• Associate Business Continuity Professional (ABCP)

• Certified Emergency Manager (CEM)

• Disaster Recovery Institute (DRI) Certifications

• FEMA Professional Development Series (PDS)

• FEMA Advanced Professional Series (APS)

• FEMA NIMS / ICS Certifications

• Associate Emergency Manager (AEM)

• Certified Protection Professional (CPP)

• Physical Security Professional (PSP)

• Other recognized crisis management, resilience, emergency management, security, or business continuity credentials

• Demonstrated ability to lead, coordinate, and influence multidisciplinary teams during incidents, emergencies, crises, exercises, and operational disruptions.

• Excellent analytical, problem-solving, decision-making, written, verbal, presentation, and executive briefing skills.

• Experience planning, facilitating, and evaluating emergency exercises, simulations, drills, after-action reviews, and continuous improvement initiatives.

• Proficiency with Microsoft Office, Microsoft Teams, and related business technologies. Experience with crisis management, emergency notification, incident management, risk management, or business continuity software is preferred.

• Demonstrated competency with artificial intelligence tools, including enterprise AI assistants, generative AI platforms, and AI-enabled analytical tools.

• Ability to obtain and maintain all licenses, permits, certifications, and approvals required by Wynn Resorts and applicable regulatory authorities.

• Ability to work a flexible schedule and respond to incidents, emergencies, crises, exercises, and business continuity events outside normal business hours when required.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.