Audiovisual, Brand Marketing (Branding), Catering Services, Communication Skills, Consulting, Customer Support/Service, Event Management, Interpersonal Skills, Leadership, Logistics, Marketing, Marketing Communications, On Call, Operational Support, Operations, Organizational Skills, People Management, Problem Solving Skills, Social Media, Social Media Marketing, Staff Requirements, Telephone Skills, Testing, University/School Policies
Assistant Director, University Center
The Assistant Director supports the daily operations of the University Center (UC) and serves as a key member of the professional staff team. This role oversees a 200,000-square-foot facility, coordinates and supports event logistics, and provides leadership to event coordination and student marketing staff. The position plays a critical role in delivering exceptional event experiences, maintaining facility operations, and fostering collaboration across campus partners.
Responsibilities
Reservation & Event Management
- Provides logistical planning support for UTC and external events in UC-managed spaces
- Processes and confirms reservations using the 25Live space reservation system
- Consults with event organizers on room layouts, technology needs, and staffing requirements
- Coordinates with campus partners (Catering, Parking, UTC Police, etc.) to ensure successful events
- Assists with room setups, equipment configuration, and troubleshooting as needed
Staff Supervision & Support
- Supervises the University Center Coordinator
- Supports recruitment, training, and evaluation of approximately 25 student staff
- Oversees the student marketing team and ensures alignment with departmental goals
Facility Oversight
- Assists with the daily operation and oversight of the University Center
- Builds relationships with campus departments and UC tenants to address operational needs
- Partners with facilities and custodial teams to maintain a safe and welcoming environment
- Participates in an on-call rotation to respond to evening and weekend issues
Marketing & Communications
- Provides oversight of the UC marketing and social media student team
- Assists with developing and scheduling promotional content
- Ensures social media activities align with university policies and branding standards
- Promotes campus events and collaborates with other departments on marketing initiatives
Knowledge, Skills, and Abilities
- Ability to manage multiple events at various stages simultaneously
- Ability to communicate effectively with students, departments, and external clients
- Ability to move, set up, and break down event equipment (tables, chairs, technology)
- Knowledge of event management practices and customer service principles
- Strong organizational, interpersonal, and problem-solving skills
Preferred:
- Knowledge of 25Live, Social Tables, or similar event management platforms
- Experience with audiovisual equipment (projectors, microphones, sound systems)
Qualifications
Required Qualifications
- Bachelor's degree
- Two (2) years of professional experience within event management; or
- Two (2) years of graduate-level work plus at least 1 year of professional experience working within event management
Preferred Qualifications
- Experience in a university center, student union, or campus events office
- Supervisory experience (student staff, graduate assistants, or full-time staff)
Job Info
- Job Identification 8665
- Job Category Communication & Mktg
- Locations 601 East 5th Street, Chattanooga, TN, 37403, US